General Manager 5497

SONIC•Houston, TX

13d•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of the drive-in restaurant’s operations, including staff management, customer service, financial performance, and compliance with health and safety regulations. The role includes training and supporting employees to provide quality food in a clean, safe, and efficient manner, while helping create an enjoyable dining experience for guests. The General Manager leads and develops the team, manages daily operations, maintains service and quality standards, monitors inventory and food and labor costs, and oversees budgets, forecasts, financial reports, and sales strategies. The role also ensures compliance with health, safety, sanitation, financial, and operational reporting requirements. The position requires flexible availability, including evenings, weekends, and holidays, and adherence to Sonic’s appearance, uniform, and hygiene standards.

Requirements

High school diploma or equivalent.
Proven experience as a restaurant manager or in a similar role, preferably in a fast-food or drive-thru environment.
Strong leadership skills and the ability to motivate and develop a diverse team.
Excellent customer service skills and a passion for the food service industry.
Strong financial acumen and experience with budgeting and financial reporting.
Ability to work flexible hours, including evenings, weekends, and holidays.
Willingness to comply with Sonic appearance, uniform, and hygiene standards.
Authorization to work in the United States.
Friendly, courteous, respectful, and professional approach to guests and colleagues.
Team-oriented approach and willingness to meet and exceed drive-in goals and objectives.
Proven ability in building sales, creative marketing, expense management, and developing successful teams.

Nice To Haves

A degree in hospitality management or a related field.

Responsibilities

Recruit, train, and develop team members to support high performance and engagement.
Foster a positive, inclusive work culture that promotes teamwork and collaboration.
Conduct performance evaluations and provide constructive feedback.
Manage daily restaurant operations to ensure efficiency and quality service.
Implement and enforce operational policies and procedures.
Monitor inventory and manage food and labor costs to support profitability.
Ensure guests receive exceptional service and a positive experience.
Address customer complaints and feedback promptly and professionally.
Promote a customer-first mentality among team members.
Prepare and manage budgets, forecasts, and financial reports.
Analyze sales data and implement strategies to drive sales and profitability.
Ensure compliance with financial and operational reporting requirements.
Maintain a clean and safe environment for guests and employees.
Ensure compliance with health, safety, and sanitation regulations.
Conduct inspections and audits to uphold quality standards.