Claremont - General Manager

Philz Coffee•Claremont, CA

16h•$32 - $36

About The Position

Philz General Managers provide frontline leadership to all Team Members and are responsible for the store’s financial health. They establish and cultivate a store culture aligned with Philz’s core values and mission of Bettering People’s Day. GMs lead by example, deliver quality results, and recognize and develop future leaders while supporting strategic initiatives focused on culture, community, and operations. The role involves daily interaction with customers and employees, developing a high-performing team, and creating a welcoming, inclusive workplace.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer-service-oriented business, preferably in food service or retail.
Proven experience managing the financial health of retail operations, including P&L oversight, revenue growth, and cost management.
Ability to create an inclusive and dynamic team and work environment.
Proactive self-starter who works well independently and as part of a team.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Must hold a Food Manager certification from prior work experience or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment; make general visual observations related to safety and work accuracy; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; intermittently lift up to 50 pounds and repeatedly lift 3 pounds to shoulder height; grasp, finger, and reach; and communicate by spoken word.

Nice To Haves

Prior barista experience is not required; Philz will provide training.

Responsibilities

Interact daily with customers and employees, helping shape and inspire the in-store experience.
Create an employment experience aligned with Philz’s core values by training and developing team members and supporting their professional development.
Maximize store financial performance by creating a strong work environment that enables exceptional customer service and authentic interactions.
Set goals and expectations, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.
Lead store culture, community, and operations in alignment with Philz’s mission and core values.