General Manager - Hayes

Salt & Straw • San Francisco, CA

1d • $32 - $35 • Onsite

About The Position

General Managers own the full success of the shop: people, operations, and guest experience. As a General Manager, you'll lead a team, shape the guest experience, and drive the overall success of a fast-paced retail and food service operation. You'll develop future leaders, build a strong culture, and deliver operational excellence while bringing Salt & Straw's mission to life in your community.

Requirements

• 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
• Have led teams of 10+ people in a fast-paced environment
• Know how to coach, develop, and support others with clarity and care
• Enjoy balancing people leadership with operational responsibilities
• Are energized by building strong teams and helping people grow
• Are 18+ and available to work evenings, weekends, and holidays

Responsibilities

• Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
• Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
• Set clear expectations and coach with consistency, generosity, and directness
• Create a culture where people feel supported, challenged, and proud of their work
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
• Use data and insights to drive results across sales, labor, and guest experience
• Navigate challenges with calm leadership and celebrate wins—big and small
• Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
• Partner with District Managers and cross-functional teams to support long-term shop and market success

Benefits

• Competitive base pay + up to 20% quarterly bonus potential
• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental & vision insurance options starting your first month
• Paid Time Off: Start with 2 weeks PTO, grows from there
• Paid Holidays: 12 paid holidays/year
• Paid Sick Time
• Two Days Off in a Row
• Mental Health Support: On-demand access 24/7/365 for you and your family
• Educational Support: Up to $1,800/year to support your learning goals
• Team Discount: 30% off all the magic
• First Dibs on Flavors before the public
• Pet Insurance
• Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed