General Manager I - Store 5046 Milwaukee, WI

Advance Stores Company•Milwaukee, WI

2d•Onsite

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the team, helping Customers succeed, and growing the business with integrity. The role supports functions on both sides of the business and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows related programs, while remaining accountable for financial metrics and service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a schedule that includes days, evenings, and weekends as needed.
Ability to communicate effectively in English, both verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, gross profit percentages, and similar figures.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to become ASE P2 certified or achieve ASE-ready equivalent.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.
Ability to perform the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE certification.
Ability to use Microsoft PowerPoint.
Advanced parts lookup and sourcing skills, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations.
Ability to execute and train store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.