General Manager I - Store 8814 - Waukesha, WI

Advance Stores Company•Waukesha, WI

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the store team, supporting customer success, and growing the business with integrity. The role requires knowledge of store and automotive systems and parts, including the ability to identify issues, troubleshoot, and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts and an hour for lunch. The schedule includes rotating nights and weekends and may require additional hours depending on staffing, store conditions, sales goals, and other business demands. Schedules are based on the needs of the business.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver’s license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members and build relationships with Professional Customers.
Ability to execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Ability to locate and stock parts, perform advanced parts lookup and sourcing, and source parts from special orders, FDO, second sources, and other places.
Ability to execute and train project and product quality recommendations.
Ability to review and analyze a P&L statement.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Working knowledge of automotive systems.
Spanish language skills.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet DIY and Professional Customer expectations.
Perform manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.