General Manager

SSA Group, LLC • Boca Raton, FL

14d • $60,000 - $70,000

About The Position

SSA Group at Gumbo Limbo Nature Center is hiring a General Manager to oversee retail operations and support the overall guest and client experience. The General Manager serves as the liaison between SSA Group and the client, maintains client relationships and satisfaction, and oversees the Retail Operations Manager, Unit Controller, and employee team. The role ensures retail functions meet or exceed expectations and applies the 452 Hospitality approach to create memorable guest experiences.

The position includes maintaining knowledge of the client contract and applicable laws, hosting senior staff meetings, providing training, supporting progressive discipline, meeting fiscal deadlines, reviewing invoices, attending client meetings, and delivering financial and operational reports. The General Manager also participates in long-range retail planning and upholds company policies and procedures.

The General Manager is expected to promote inclusion and belonging, remove barriers to team growth, lead sustainability and conservation efforts, and engage the unit in community activities. This is a full-time, exempt position. Compensation includes a $75 monthly cell phone stipend and eligibility for a company-performance-based bonus. Benefits include flexible time off, medical, dental, vision and life insurance, a 401(k) with a 15% company match subject to eligibility, short- and long-term disability, parental leave, paid leave for qualifying reasons, bereavement leave, on-demand pay, meal plans and applicable employee discounts, and paid sick leave in accordance with applicable laws.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with clients and headquarters personnel.
• Proven leadership skills and understanding of team building, team development, and partnership building.
• Exceptional problem-solving and decision-making skills, together with organizational ability.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills sufficient for basic office functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Strong experience with retail gifts, financial statements, building projects, contract and client management, personnel management and development, communication, and computer skills.
• Must be at least 18 years old.

Nice To Haves

• Two to five years of retail management experience in a cultural, iconic, amusement, or museum attraction is preferred.

Responsibilities

• Serve as liaison between SSA Group and the client, maintaining an excellent relationship and ensuring client and customer satisfaction.
• Oversee the Retail Operations Manager, Unit Controller, and employee team.
• Ensure retail functions and oversight meet or exceed expectations through the Operations Manager.
• Apply the 452 Hospitality approach to create memorable experiences for guests and clients.
• Maintain knowledge of and implement the contract between SSA Group and the client with professional discretion.
• Host meetings for senior staff employees.
• Conduct training sessions as needed and ensure managers are properly trained for their positions.
• Support progressive-discipline documentation through ongoing work with the management team and staff.
• Ensure fiscal deadlines are met and submitted to headquarters.
• Review invoices processed through the account for accuracy, consistency, and timeliness.
• Maintain close relationships with the direct client report and client staff.
• Attend client meetings and report to Regional Manager(s) and the District Manager monthly or as directed.
• Provide reports to the Regional District Manager on cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
• Participate actively in long-range planning for retail programs.
• Remain knowledgeable of and manage in accordance with applicable local, state, and federal laws.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach across the Brand team and units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, apply knowledge of these efforts in business, and provide teaching opportunities to unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks deemed necessary.

Benefits

• $75 monthly cell phone stipend
• Bonus eligibility based on company performance and manager guidelines
• Flexible time off with no accruals; employees are encouraged to schedule time off as needed within business scope
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and other voluntary benefits for employees and their families, with applicable employee premiums
• 401(k) program with a 15% company match, subject to eligibility requirements
• Employer-sponsored short-term disability and long-term disability
• Paid parental leave for birthing parents, up to six to eight weeks based on the birthing event
• Up to 120 hours of SSA paid leave for qualifying reasons, including parental bonding and serious family medical conditions
• Up to five days of paid bereavement leave
• On-demand access to a portion of earned wages before payday
• Meal plan and employee discounts where applicable
• Paid sick leave according to applicable state and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed