Commercial General Manager

VPNE•Boston, MA

19d

About The Position

The General Manager oversees a garage and parking operation, lot services, and the property management relationship. The role focuses on providing exceptional service, driving revenue, maintaining safety and risk-prevention standards, and leading teams in a fast-paced environment. The General Manager communicates and executes VPNE policies, procedures, and brand standards while building a dependable team and maintaining trustworthy client relationships. The position manages operational performance and finances, including budgeting, revenue control, profit and loss, reporting, reconciliation, auditing, payroll, staffing, and overtime. The General Manager works with site property management to set strategic plans, represents VPNE in client meetings, and coordinates with People/HR and Talent Acquisition on team relations, recruitment, hiring, training, and development. The role also supports team growth through coaching and a promotion-from-within culture and enforces VPNE policies across locations.

Requirements

At least 5 years of progressive management responsibility with proven leadership experience.
Experience managing all financial aspects of an operation, including budgets and revenue control.
At least 2 years of account management experience.
At least 2 years of client retention and relationship-building experience.
Experience working directly with clients and maintaining accounts.
Strong organizational and training skills.
Ability to read, write, and communicate verbally in English.
At least 18 years of age.
Valid driver's license in the state of residency.
Ability to pass a criminal background check and RMV check when overseeing a parking or valet operation.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Strong computer skills, including Microsoft Office, Dayforce, and parking revenue control software and hardware.

Nice To Haves

Bachelor's degree in hospitality, business administration, or a related field, or equivalent work-related experience.
Parking or garage management experience.

Responsibilities

Demonstrate professionalism and integrity as a business leader.
Work with site property management to establish strategic plans for effective and efficient operations.
Develop and execute strategies to meet budgets and drive revenue, ensuring financial reporting, reconciliation, and auditing processes are followed.
Direct, train, and manage location staff in a high-demand, fast-paced environment.
Maintain high service standards for a multi-use garage operation.
Manage location financials, including revenue controls and the profit and loss statement.
Proactively oversee payroll, staffing, hours, overtime, and budget.
Represent VPNE at client meetings.
Understand and support VPNE key performance indicators.
Handle team member relations issues in-house, using People/HR as a resource when appropriate.
Communicate with People/HR to understand and uphold processes and procedures.
Recruit, hire, and train team members in collaboration with Talent Acquisition and the onsite manager.
Ensure safety and risk prevention.
Coach and train team members, mentor them, and foster opportunities for promotion from within.
Promote a positive and supportive culture that encourages team member growth.
Enforce VPNE policies across all locations.