General Manager - Enterprise Workplace Dining

GREEN TOP FARMS, LLC•New York, NY

1d•Onsite

About The Position

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale. Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most. The General Manager is responsible for overall account leadership, client satisfaction, and financial performance for a high-volume enterprise dining program serving approximately 1,500 daily guests across multiple service areas, including a retail café, coffee bar, and catering program. This role oversees all aspects of the operation, including culinary, front-of-house, logistics, and account management, ensuring a seamless and consistent workplace dining experience. We are looking for a leader who is: A strong operator with a systems mindset, highly effective at leading teams and developing managers, comfortable owning client relationships and high-visibility communication, and focused on performance, accountability, and continuous improvement. The ideal candidate brings a balance of hospitality, operational discipline, and business acumen, with the ability to scale and stabilize a complex, high-volume program.

Requirements

5–8+ years of experience in hospitality, workplace dining, food service, or multi-unit operations
Proven experience managing large teams and complex operations
Strong financial acumen with experience owning or influencing P&L performance
Experience in high-volume environments with multiple service streams (café, catering, etc.)
Excellent leadership, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced, dynamic environment
Ability to balance hands-on execution with strategic oversight
A commitment to personal accountability and continuous learning

Nice To Haves

Experience in enterprise workplace dining or corporate food service
Experience managing large-scale accounts (1,000+ daily guests)
Familiarity with CRM, reporting, and operational systems
Experience working with high-visibility clients and stakeholders
Experience with project management software (Asana preferred)

Responsibilities

Lead and develop a cross-functional team including Executive Chef, Catering Manager, and support teams
Establish clear ownership, accountability, and performance expectations across departments
Oversee hiring, onboarding, and ongoing team development
Foster a positive, high-performance culture aligned with GTF values
Serve as the primary client contact and strategic partner
Lead regular client meetings, business reviews, and performance discussions
Proactively identify opportunities to improve the workplace dining experience
Ensure alignment between client expectations and operational execution
Own full P&L responsibility for the account, including revenue, labor, and cost of goods
Develop and manage budgets, forecasts, and financial targets
Monitor KPIs and drive performance improvements across all areas of the account
Ensure purchasing, labor, and expense systems and controls are in place and followed
Oversee daily operations across all service areas, ensuring consistency and quality
Partner with culinary team to ensure strong production planning and execution
Identify and address operational gaps, inefficiencies, and risks
Ensure compliance with food safety, workplace safety, and company standards
Identify opportunities for program growth, enhancement, and innovation
Partner with sales and leadership on account expansion and new initiatives
Drive process improvements, standardization, and scalability across the account
Take on additional responsibilities as needed to support business priorities and ensure successful execution across the account