General Manager- Eagle Watch Golf Club

ClubCorp • Roswell, GA

3d

About The Position

The General Manager is responsible for the club’s leadership, strategic direction, operations, and membership growth. The role drives success by developing and implementing business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.

The role provides strategic leadership across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales. It focuses on delivering revenue targets, controlling expenses, maintaining high-quality facilities, improving member retention, and ensuring the club operates safely, legally, and in accordance with company policies and regulatory obligations.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in club management, hospitality, or a related field.
• At least 1 year of experience managing budgets.
• Ability to make sound expense-allocation judgments that affect profitability.

Nice To Haves

• Bachelor's degree or equivalent.
• Preferred certifications include Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
• Skill in handling highly confidential member and employee information with discretion and integrity.
• Proficiency in computer literacy and spreadsheet software.
• Strong leadership abilities, excellent communication skills, and effective team-management skills.

Responsibilities

• Develop and execute comprehensive business and financial strategy plans for the club.
• Monitor performance metrics against plans, ensure revenue targets are achieved, and make data-driven adjustments to optimize performance.
• Provide strategic leadership to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
• Recruit, select, develop, and continually evaluate qualified department heads.
• Guide department heads in creating and executing employee development plans using performance reviews, cross-training, goal setting, and employee recognition.
• Lead employee recruitment, selection, training, development, and performance management, supporting the connection between value, service, and member satisfaction.
• Implement and regularly review sales, marketing, and net revenue strategies aligned with financial plans.
• Maintain expense-control systems and forecasting procedures to manage departmental expenses and revenue-to-payroll ratios.
• Ensure the club meets financial obligations, including debt and lease agreements, and complies with GAAP and company policies.
• Foster member relationships and maintain high-quality facilities through effective staffing, programming, service operations, and maintenance.
• Analyze member retention metrics and develop strategies to improve retention; speak with resigning members, document their feedback, and use it to inform improvements.
• Promote a motivating work environment centered on teamwork, respect, and member satisfaction.
• Ensure the club operates safely and legally in accordance with regulatory obligations.

Benefits

• Medical, dental, and vision coverage for full-time team members.
• Life insurance for full-time team members.
• Short-term and long-term disability insurance for full-time team members.
• 401(k) retirement savings plan for full-time team members.
• Paid time off and leave programs for full-time team members; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED