General Manager - Columbus, OH 43085

DH Pace • Columbus, OH

2d • Onsite

About The Position

DH Pace Company, Inc. is seeking a General Manager for its well-established and growing door business in Columbus, OH. This role involves leading operations that provide new and replacement doors, as well as repair services for existing doors. The ideal candidate will have strong operational experience and product knowledge within the commercial door industry. This position offers the opportunity to leverage hands-on management experience to assess and improve operations, implement procedural changes, foster team building, increase sales and profitability, and maintain a high level of customer service. The General Manager will oversee existing customer projects and drive revenue growth in new construction, aftermarket, and service work for DH Pace Company, Inc. and Capital Door Solutions. This role is ideal for individuals passionate about staff development, customer service, relationship building, and driving operational changes that positively impact the bottom line.

Requirements

• Minimum five (5) years’ experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position.
• Commercial door industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply.
• Service provider industry experience such as HVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites will also be considered.
• Proficient with Windows based programs and ERP/CRM systems.
• Good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
• Make recommendations for operational and sales procedural/process improvement changes and implement them to increase customer satisfaction, profit margins, and return on sales.
• Leverage operations/process improvement expertise to assist personnel, build trust, and serve as a resource for operational assistance, advice, guidance, and career mentoring.
• Assist with employee/job scheduling and technical/mechanical troubleshooting and problem resolution.
• Perform regular audits to ensure staff adhere to company best practices, policies, and procedures.
• Utilize division financial reports and metrics for daily operations management.
• Hire, train, and develop new employees; improve individual performance through coaching, P&L and Scorecard reviews, and annual performance reviews.
• Effectively lead meetings, set performance expectations, and hold employees accountable.
• Maintain professional communication with personnel and customers, and timely resolve personnel matters and escalated customer concerns.
• Oversee existing customer projects and ensure the operation realizes an increase in revenues for New Construction, Aftermarket, and Service work.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree