General Manager

Bass Pro Shops•Macon, GA

11d

About The Position

The General Manager is responsible for day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, associate morale, and other assigned duties. The General Manager directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervises the other store managers. The role opens and closes the store and oversees staffing, hiring, training, performance appraisals, work schedules, coaching, and associate motivation. The General Manager supports world-class customer service and a productive, team-oriented environment; meets or exceeds company financial plans; controls company assets and store financial efficiency; maintains merchandising and marketing directives; and executes sales and payroll plans. The role maintains a clean, organized, and safe facility, resolves customer and associate issues, and exercises supervisory responsibilities in accordance with company policies and applicable laws. The General Manager also assists customers with purchasing decisions, recommends products based on customer needs, and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. The position requires regular computer work, walking, and standing, with occasional sitting and lifting up to 50 pounds. Other occasional activities and conditions include using ladders or stairs, operating machinery, power tools, motor vehicles, or heavy equipment, and working in varied temperatures, outdoor elements, noisy environments, or hazardous conditions. Duties are performed within company policies and procedures, using independent judgment to assess needs, solve problems, adapt guidelines, and make recommendations affecting policies and practices.

Requirements

At least 5 years of experience in high-volume, big-box retail management.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for large groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of team-based management.

Nice To Haves

Multi-store management experience.

Responsibilities

Manage day-to-day store operations and merchandising.
Directly supervise the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervise other store managers.
Open and close the store.
Participate in interviewing and selecting associates; coordinate training and participate in new-hire orientation.
Prepare or approve performance appraisals, recommend merit or promotional increases, approve weekly work schedules, coach, and motivate associates.
Promote positive customer relations and a productive, team-oriented work environment.
Support world-class customer service and a pleasant, productive shopping experience.
Meet or exceed company financial plans.
Control company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures; monitor and control cash management; and control the store operating account.
Maintain corporate merchandising directives and marketing and advertising strategies in the store.
Execute sales and payroll plans as directed by the company.
Maintain a clean, organized, and safe environment and facility for associates and customers.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; addressing complaints; and resolving problems.
Assist customers with buying decisions by identifying and evaluating needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund