General Manager (Site Leader)

Tidal Wave Management • Burlington, WI

22h • Onsite

About The Position

The General Manager (Site Leader) is accountable for all aspects of the business and its operations. The role uses a self-disciplined, results-focused approach to meet and exceed volume, revenue, and profitability goals. Site Leaders lead by example, working alongside team members on the front line and building a culture of teamwork and fun. They oversee a team of 10–15 employees and provide guests with quality, friendly service in a fast-paced, structured environment. The position combines administrative duties with hands-on operational work, including equipment checks and maintaining the facility, landscaping, and equipment rooms. Restaurant management experience is considered ideal, with transferable skill sets.

The role is based in an outdoor environment and includes work in varying weather conditions. The schedule is designed to support work-life balance, with a five-day work week and full-time defined as 47 hours per week. The site closes by 9 PM, though work outside normal business hours, including evenings and weekends, may be required based on company needs. Occasional driving for company business may also be required.

Requirements

• At least 3 years of customer- and team-facing leadership experience.
• Quick problem-solving and decision-making skills.
• Willingness to work on equipment and perform hands-on duties.
• Ability to stand, walk, and move continuously for extended periods, up to 8–10 hours per shift.
• Ability to perform frequent bending, kneeling, reaching, stooping, climbing, and crouching.
• Ability to regularly lift, carry, push, or pull up to 50 pounds, and occasionally more with assistance.
• Manual dexterity and hand-eye coordination to operate car wash equipment, hoses, and controls.
• Visual acuity to monitor vehicle condition, equipment function, and safety compliance.
• Willingness and ability to work in varying outdoor weather conditions, including heat, cold, humidity, and rain.
• Ability to perform duties safely and effectively in a fast-paced, team-oriented setting.
• Ability to communicate clearly and respond quickly to safety or operational concerns in a noisy environment.
• Valid driver's license and compliance with company driving standards if driving for company business.
• Completion of a drug screen and background check as required by state guidelines.

Nice To Haves

• Restaurant management experience; the posting notes that restaurant management skill sets are easily transferable.

Responsibilities

• Lead a team of 10–15 employees and foster a culture of teamwork and fun.
• Provide guests with an exceptional experience through quality and friendly service.
• Attract, recruit, train, and develop employees at every position.
• Perform limited administrative work and quick equipment checks.
• Maintain a clean and organized facility, landscaping, and equipment rooms.
• Work alongside team members in front-line and hands-on operational duties.
• Meet and exceed established volume, revenue, and profitability goals.

Benefits

• Base pay, premium pay for hours worked over full-time, an obtainable bonus structure, and a profit-sharing program.
• Paid time off (PTO), according to company policy.
• Health, dental, and vision coverage eligibility, subject to a 30-day waiting period.
• 401(k) eligibility, subject to plan terms.
• Life insurance, short- and long-term disability, hospital indemnity, critical illness, and accident benefits, subject to a 30-day waiting period.
• Company-paid holidays.
• A schedule designed to provide work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed