General Manager
About The Position
The General Manager leads and maintains the day-to-day operation of a collision center in compliance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and promotes high standards of professionalism and customer service. The General Manager supports a successful customer experience by coordinating with team members and leading by example. The position oversees facility operations, staffing, budgets, sales and financial objectives, repair capacity, estimates, safety, equipment maintenance, training, and customer satisfaction. Duties and responsibilities may change at any time, and reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Meet the physical demands necessary to perform the essential functions of the job, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the collision center.
- Maintain a clean and organized repair facility.
- Monitor required maintenance for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear appropriate safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walkthroughs to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Great salary and benefits; no specific benefits are listed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
