General Manager

Coleman Worldwide Moving•San Antonio, TX

11d

About The Position

The General Manager oversees operations and tasks at the assigned office to ensure that operations run smoothly and profitably. The role makes decisions to support compliance with company and government regulations and directs the workflow of drivers, packers, and helpers as needed. The General Manager promotes a positive customer experience through employee training and a positive work environment. The position reviews financial performance, communicates expectations and schedules, assigns and follows up on work, and intervenes as needed across office operations. It also supports advertising and lead generation, authorizes invoices, makes personnel decisions, resolves employee conflicts, communicates client issues, recruits over-the-road drivers, liaises with OTR drivers, and sources equipment repair services. Other duties may be assigned.

Requirements

Previous managerial experience.
Previous experience in logistics and transportation.
Knowledge of company systems.
Knowledge of residential, commercial, and military move processes.
Ability to problem-solve effectively and efficiently.
Ability to take charge frequently.

Nice To Haves

Bachelor’s degree.

Responsibilities

Review financial statements to identify areas for improvement.
Meet regularly with associates to communicate expectations and scheduling.
Assign work and follow up on tasks to support profitable and efficient office operations.
Intervene as necessary in all facets of the office.
Determine ways to advertise and generate leads on potential moves.
Authorize invoices for payment and transmit invoices to the corporate office.
Make personnel decisions, including hiring or recruitment, terminations, evaluations, and disciplinary reports.
Report significant issues to the Regional Vice President as needed.
Resolve employee conflicts.
Communicate or escalate client-related issues with move management and operations.
Recruit over-the-road drivers.
Serve as a liaison for over-the-road drivers.
Source equipment repair services.
Perform other duties as assigned.