General Manager

Ulta Beauty, Inc.•Apex, NC

14d

About The Position

The General Manager leads a single Ulta Beauty retail store, including its salon, through the company’s mission, vision, and values. The role leads a team of managers and is accountable for store performance across sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance. The GM develops a high-performing team and drives results through operational excellence, sales growth, and a strong guest experience. The position involves attracting and developing talent, managing staffing and payroll, coaching and evaluating associates, and ensuring company policies and standards are followed. The GM also oversees inventory, cash management, loss prevention, store workload, and operational initiatives; communicates business trends and challenges to field leadership; and may perform makeup applications, skincare analysis, and product demonstrations for guests. This is a flexible, full-time role requiring days, evenings, weekends, and holidays, with at least one store closing shift per week. The GM attends corporate meetings and conferences, which may involve overnight stays and interstate travel. Work involves frequent computer and telephone use, continuous movement around the store, frequent bending, pushing, reaching, and twisting, and frequent lifting or carrying up to 25 pounds.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing teams.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.
Ability to perform the physical activities described, including frequent lifting, carrying, or moving of up to 25 pounds.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store sales, service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to schedule associates, maximize productivity, meet goals, and complete workload on time and within budget.
Address issues identified through financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and vacancies.
Address policy violations with the District Manager and People Success, applying corrective action fairly and according to company policy.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Lead manager and associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do the same.
Share enterprise strategy with direct reports and set goals aligned with store goals.
Work alongside the management team to set priorities and provide direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of the guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task management tools as directed to allocate staff and prioritize store workload.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention practices.
Execute inventory-control processes and complete theft reporting as needed.
Support continuous improvement by promoting company initiatives and technology and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive information to field leadership.