General Manager (Auntie Anne's Ross Park Mall - Pittsburgh, PA)

FRESH DINING CONCEPTS LLC • Pittsburgh, PA

35d • $60,000 - $65,000 • Onsite

About The Position

The General Manager has overall responsibility for the bakery’s performance, guest satisfaction, team development, financial results, and operational execution. This role leads daily bakery operations, develops a strong team and leadership bench, and drives business results while fostering a culture of accountability, engagement, teamwork, and growth. The General Manager is expected to deliver exceptional guest experiences and maintain high standards for product quality, cleanliness, food safety, and operational excellence.

Requirements

• Must be at least 18 years of age.
• Reliable transportation and consistent attendance.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Commitment to punctuality and arriving prepared and ready to work.
• Ability to communicate scheduling conflicts, emergencies, or absences according to company policies.
• Ability to follow and enforce company policies, procedures, and brand standards.
• TB clearance required if applicable by location.
• Proven experience developing, coaching, and retaining high-performing teams.
• Experience building a leadership pipeline and preparing team members for promotion.
• Experience conducting performance reviews, coaching conversations, and corrective action when necessary.
• Ability to motivate and hold team members accountable while maintaining a positive work environment.
• Business acumen and experience managing sales, labor, inventory, and profitability goals.
• Ability to stand, bend, lift, and remain active throughout a shift.
• Comfort working in warm and cold environments, including near ovens, prep areas, and walk-in coolers.
• Basic math skills and proficiency with point-of-sale and business management systems.
• Strong communication, leadership, conflict-resolution, and guest service skills.
• Current Food Handler Certification or ability to obtain it within 30 days of hire.
• High school diploma or equivalent required.
• Comfort using smartphones, tablets, scheduling software, and store technology systems.
• Honesty, integrity, accountability, reliability, and commitment to developing others.
• Successful background check required.

Nice To Haves

• Two or more years of restaurant, retail, food service, or hospitality management experience preferred.
• Previous General Manager, Assistant Manager, Restaurant Manager, Store Manager, or multi-department leadership experience strongly preferred.
• Additional education is a plus.

Responsibilities

• Lead daily bakery operations and ensure exceptional guest experiences and operational excellence.
• Recruit, hire, train, coach, and develop team members and future leaders.
• Build a positive culture focused on accountability, teamwork, communication, and respect.
• Drive sales growth and achieve bakery performance goals.
• Monitor labor, food costs, inventory, and profitability.
• Ensure compliance with company policies, food safety standards, and operational procedures.
• Manage scheduling to meet business needs and maximize team productivity.
• Conduct performance conversations, coaching sessions, and development planning; set clear expectations and provide ongoing feedback.
• Identify high-potential team members and prepare them for advancement and succession opportunities.
• Hold managers and team members accountable for performance, attendance, guest service, and operational standards.
• Conduct corrective action when necessary.
• Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices.
• Analyze business metrics and implement action plans to improve results.
• Resolve guest concerns promptly and professionally.
• Lead by example through professionalism, accountability, and a strong work ethic.
• Maintain a clean, organized, and safe work environment.
• Foster continuous improvement and operational excellence.

Benefits

• Performance-based bonus opportunities
• Free on-duty shift meals and employee discounts on Auntie Anne's favorites
• Paid training and leadership development opportunities
• Career growth opportunities within a growing organization
• Free uniforms
• Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED