General Manager - ANTHEM

Super Star Car Wash•Phoenix, AZ

4h•Onsite

About The Position

Super Star Car Wash is seeking a driven, dynamic leader with management experience and a passion for inspiring teams. This is a hands-on leadership role ideal for someone who thrives working outdoors, excels in team development, running/building a strong business, delivers/maintains consistent standards throughout the car wash, and is passionate about delivering an exceptional customer and team experience. Our Manager in Training program provides hands-on experience in every aspect of car wash operations, equipping you with the skills to step confidently into the General Manager role. You will immerse yourself in operations, learning the business from the ground up, taking on increasing responsibility, mastering day-to-day management, and driving the overall success and profitability of a Super Star Car Wash location. This is a career path where leadership, growth, and innovation are at the forefront.

Requirements

3 years of management experience required.
High school diploma or GED
Experience leading and developing a team in a high sales environment.
Strong background in sales and customer service, with a focus on membership-based models preferred.
Excellent communication, problem-solving, and organizational skills.
Must be at least 18 years old
Hands-on, results-driven mindset with a commitment to excellence.
Ability to successfully pass a pre-employment, post-offer criminal background check
Ability to transfer to other locations within the designated district

Nice To Haves

Car wash, retail or hospitality experience preferred.
Sales & Membership Growth Strategies
Customer Service & Conflict Resolution
Operational Efficiency, Organizational & Change Management
Leadership, Coaching, Mentoring, Team Building / Motivation
Communication & Interpersonal Skills
Time / Stress Management
Critical Thinking

Responsibilities

Oversee day-to-day operations of the car wash, ensuring smooth and efficient service.
Lead a clean, safe, fun, and welcoming environment for customers and staff.
Monitor and manage equipment maintenance and inventory levels to ensure continuous operation.
Implement standard operating procedures (SOPs) to maximize efficiency and service quality.
Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business.
Keep up to date on business objectives (Both Opportunities and Successes).
Lead and implement change.
Develop and execute strategies to increase membership sales and customer retention.
Train and motivate staff to promote and sell memberships effectively.
Ensure their team is trained and prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups.
Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly.
Foster a positive and collaborative work culture.
Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service.
Understand that the more prepared their team is the higher their productivity will be.
Communicate effectively daily to their team to keep them in the know.
Develop and help their team grow into other positions within the company.
Manage employee scheduling, payroll, 1:1s, and performance evaluations.
Ensure a consistently high level of customer satisfaction.
Handle customer inquiries, complaints, and feedback promptly and professionally.
Develop and maintain relationships with customers to enhance loyalty and repeat business.
Manage the location's budget, including revenue, expenses, and profit margins.
Track key performance indicators (KPIs) and adjust strategies to meet business objectives.
Prepare and present regular performance reports to management.
Contribute to team success by completing related tasks as needed.
Perform other duties as assigned.