Anthem Quality Analyst

Connexion Point

1d

About The Position

We are seeking committed, talented, Quality Assurance Analyst, who pride themselves in excellence, to join our team of professionals. If you have a proven background in Quality Assurance and exceptional Client Service, we would love to talk with you. Experience in the Medicare industry is a definite plus.

Requirements

• Bachelor’s degree in related field for equivalent experience
• 0-2 years of related experience
• Call Center experience preferred, preferably in the Medicare or insurance Industry
• Consistent adherence to attendance requirements and demonstrated reliability.
• Outstanding written, interpersonal, and analytical communication skills, including exceptional listening abilities.
• Strong time management, multitasking skills, and adaptability in a dynamic work environment.
• Proficient in Microsoft Excel, Google platforms, and general computer and internet technologies.
• Proven commitment to customer service excellence and effective teamwork.

Nice To Haves

• Experience in the Medicare industry is a definite plus.

Responsibilities

• Perform call monitoring and provide accurate analysis of calls using standardized analysis methods through Five 9 Virtual Observer evaluation software and client call platforms/databases.
• Analyze calls for adherence and compliance with call center/vendor guidelines.
• Grade and report on agent performance efficiently and accurately.
• Use quality monitoring Five 9 Virtual Observer to compile and track performance.
• Work effectively and cooperatively with the QA team to achieve team goals.
• Perform other duties as assigned to support the needs of the team.

Benefits

• competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level