Management - General Manager

Romulus Restaurant Group•Enid, OK

About The Position

The General Manager directs the operation of an assigned IHOP unit. The role oversees restaurant operations, financial and marketing objectives, guest service, human resources, food quality, inventory, facilities, sanitation, safety, security, promotions, and required reporting. The General Manager recruits, trains, coaches, and retains employees; maintains guest relationships and addresses complaints; and ensures compliance with company procedures and applicable regulations. The position directly supervises the Assistant Manager, Crew Chief, and restaurant hourly employees. It is responsible for the overall direction, coordination, and evaluation of the unit, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.

Requirements

High school diploma or GED and two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak and read English and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and communicate effectively with guests and employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Valid driver's license to drive a car on Company business.
Certification through assigned IHOP training courses.
Ability to meet the physical demands of the role, including standing, walking, sitting, using hands and arms, stooping, kneeling, crouching, crawling, talking, hearing, tasting, smelling, and lifting or moving up to 100 pounds occasionally.

Responsibilities

Develop and maintain professional working relationships with IHOP employees and guests.
Implement the Craft Training program for hourly restaurant employees.
Execute the unit's annual financial, local marketing, guest service, and human resource objectives, strategies, and tactics in accordance with current SOP and the operations plan.
Manage the restaurant floor, maintain regular guest contact, keep guest complaints within acceptable limits, handle complaints professionally and promptly, and ensure comment cards are used and acted upon.
Comply with federal, state, and local regulations applicable to the unit.
Recruit, train, coach, and retain employees; manage turnover, compensation, performance appraisals, merit increases, performance documentation, workplace policies, and appearance and uniform standards.
Ensure food complies with SOP specifications, recipes, plating, and garnishes, and is served attractively, at appropriate temperatures, and within standard ticket times.
Maintain adequate supplies, set and adhere to inventory pars, order food promptly, and minimize inventory while avoiding out-of-stock items.
Maintain equipment, building structure, premises, smallwares, glassware, china, and the restaurant's interior and exterior appearance.
Ensure sanitation, food storage, labeling, dating, rotation, temperature control, deep cleaning, personal hygiene, and food-handling practices meet SOP and regulatory requirements.
Develop and maintain a restaurant safety program, including a safety committee, meetings, and information on safety tools and procedures; keep accidents within acceptable limits.
Ensure security practices, keep designated doors locked, control guest checks, and follow register and cash-handling procedures.
Implement national and local marketing promotions using required promotional materials, and maintain clean, presentable menus.
Complete reports and paperwork accurately and on time, and maintain personnel files with appropriate employment and legal documents.
Directly supervise the Assistant Manager, Crew Chief, and hourly employees, including interviewing, hiring, training, work direction, performance evaluation, rewards, discipline, and problem resolution.
Perform other duties as assigned.