General Manager (03114) - 17274 San Carlos Blvd #201

Domino's Franchise•Fort Myers Beach, FL

About The Position

The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, scheduling, store cleanliness, marketing, profitability, attendance, and compliance with company policies and standards. The role sets an example for the crew and is expected to deliver great customer service and maintain the store's image and standards. The description also outlines general store-team duties, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and facilities. Training and orientation are provided on the job. The position requires communication, basic math, computer order-entry, and customer-service skills. It may also involve delivery duties within a designated area, including delivering products and promotional materials. Physical work includes standing, walking, lifting and carrying supplies, pushing trays, climbing stairs, bending, crouching, reaching, and driving. The work environment can include adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, hot equipment, sharp edges, and moving mechanical parts.

Requirements

Ability to exercise judgment, perform basic math, and multitask.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers and process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make rapid, accurate movements.
Ability to enter orders using a computer keyboard or touch screen.
Navigational skills to read a map and locate addresses within the delivery area.
Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites while carrying products.
Valid driver's license with a safe driving record meeting company standards.
Access to an insured vehicle that can be used for delivery.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the described physical duties, including lifting deliveries weighing up to 50 pounds, carrying supplies and products, climbing, bending, crouching, reaching, and driving.

Responsibilities

Oversee everything that happens during the shift.
Manage staffing, paperwork, schedules, cost controls, cash control, inventory, and food management.
Maintain customer relations and provide great customer service.
Set an example for the crew and ensure team members follow company policies and procedures.
Maintain store cleanliness, the store's image, and operating standards.
Support marketing and store profitability.
Operate equipment, stock ingredients, prepare products, process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
Deliver products by car within the designated delivery area and deliver flyers and door hangers when required.