Customer Service Rep (03114) - 17274 San Carlos Blvd #201

Domino's Franchise•Fort Myers Beach, FL

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly service and help make, bake, and serve pizzas. The role may suit people seeking full- or part-time work, including a second job. Team members receive in-store training and support from a manager or teammate. Domino’s describes opportunities to grow from customer service into management and franchise ownership. The position involves serving customers in person and over the phone, handling orders and payments, preparing food, maintaining product quality and food safety, stocking supplies, and cleaning the store and equipment. Team members operate store equipment and may work in varying temperatures and weather conditions, including when completing outdoor tasks.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift delivery cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.
Ability to stand for most tasks and walk short distances for short durations.
Ability to perform the described carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand-use tasks.
Ability to talk and hear on the telephone, and use near- and mid-range vision for most in-store tasks.
Depth perception and ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take and process customer orders by phone and in person.
Address customer concerns.
Handle cash and provide correct change.
Upsell products.
Make pizzas and prepare food products.
Follow food and portion control, hygiene, and food safety practices.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks.
Use a computer keyboard or touch screen to enter orders.
Unload deliveries using a hand truck and move supplies to storage shelves.
Communicate with customers and coworkers to process orders.
Perform repetitive tasks and work independently or with others while meeting quality standards.