General Manager (Hospitality)

HYRE HARPER Co. • Medford, OR

15h • Onsite

About The Position

ARK Hospitality is seeking an experienced, hands-on General Manager to lead operations at WoodSpring Suites Medford near I-5, a recently opened extended-stay hotel in Medford, Oregon. The property opened in December 2025 and serves guests staying several weeks or longer, including healthcare professionals, construction and project-based workers, government and corporate travelers, relocation guests, temporary workforce residents, and extended-stay leisure travelers.

The General Manager is responsible for the overall leadership, performance, and success of the hotel. The role oversees operations, financial performance, team development, guest satisfaction, property maintenance, brand compliance, sales support, and local market engagement. The successful candidate will be a visible, engaged leader who works alongside the team, resolves operational challenges, develops employees, builds local business relationships, and remains accountable for financial results.

As the hotel continues its ramp-up, the General Manager will strengthen operating systems and team culture, build market awareness, grow extended-stay business, and position the property for long-term success. The hotel offers apartment-style suites and amenities including guest laundry, a fitness center, complimentary parking and WiFi, vending options, accessible facilities, pet-friendly accommodations, bi-weekly housekeeping, business services, and FEMA approval for government travelers.

Requirements

• Previous hotel leadership experience as a General Manager, Assistant General Manager, Operations Manager, or comparable hotel leader.
• Strong understanding of hotel operations, guest service, team development, and property management.
• Experience managing or contributing to budgets, forecasting, payroll, labor costs, purchasing, and financial performance.
• Demonstrated success recruiting, training, coaching, and holding hotel employees accountable.
• Ability to analyze hotel performance and implement measurable improvement plans.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to build productive relationships with guests, employees, vendors, clients, community partners, and ownership representatives.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to learn and effectively use hotel property-management, revenue-management, guest-feedback, scheduling, and reporting systems.
• Availability for a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
• Valid driver’s license and reliable transportation.
• Ability to occasionally lift and move up to 25 pounds.

Nice To Haves

• Extended-stay hotel leadership experience.
• WoodSpring Suites or other extended-stay brand experience.
• Experience with Choice Hotels standards, systems, or technology.
• Experience leading a new hotel, recently opened property, ramp-up operation, renovation, conversion, or turnaround.
• Experience managing multiple hotel departments.
• Strong knowledge of occupancy management, ADR and RevPAR strategy, extended-stay guest retention, weekly and monthly stay patterns, revenue forecasting, labor planning, and hotel profitability.
• Experience developing government, healthcare, construction, corporate, relocation, or project-based lodging relationships.
• Bachelor’s degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field; equivalent hotel leadership experience may be considered instead of formal education.

Responsibilities

• Lead all hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
• Maintain a visible leadership presence and actively engage with guests and team members.
• Recruit, hire, train, schedule, coach, and develop employees; set expectations and hold team members accountable for service, productivity, attendance, safety, and brand standards.
• Conduct daily operational reviews, property inspections, team meetings, and shift check-ins, and build a positive culture centered on communication, teamwork, service, and accountability.
• Develop employees and identify future hotel leaders.
• Align staffing and schedules with occupancy, guest needs, service expectations, and labor objectives.
• Manage budgets, forecasts, payroll, labor costs, purchasing, and operating expenses.
• Monitor occupancy, Average Daily Rate, Revenue per Available Room, length of stay, labor productivity, guest satisfaction, and profitability.
• Review daily, weekly, and monthly financial and operating reports; identify ways to increase revenue, control expenses, and improve profitability.
• Maintain purchasing, inventory, banking, cash-handling, and administrative controls, and partner with ARK Hospitality leadership to meet ownership objectives and performance targets.
• Ensure consistent, professional guest service; respond to concerns and service-recovery situations; monitor feedback, reviews, surveys, and reputation scores; and develop plans to address recurring issues.
• Maintain appropriate communication and service standards for guests staying several weeks or longer.
• Keep the hotel clean, safe, secure, accessible, and well maintained through inspections, preventive maintenance, corrective repairs, vendor relationships, and property-improvement planning.
• Maintain life-safety procedures, emergency plans, incident reporting, risk-management standards, asset protection, security, key control, and loss prevention.
• Ensure compliance with company expectations, brand standards, licensing requirements, and local regulations; prepare for and participate in operational reviews, brand inspections, and quality-assurance evaluations.
• Support sales and business-development efforts that drive occupancy, ADR, and long-term room-night production; build relationships with local healthcare, construction, government, corporate, relocation, educational, workforce, and community organizations.
• Partner with sales and revenue-management leadership to address need periods and improve market performance; represent the property professionally and ensure operations support account commitments.
• Strengthen processes and operating standards at the recently opened hotel, reinforce training and consistency across departments, and develop action plans based on performance, guest feedback, market conditions, and ownership objectives.

Benefits

• $80,000–$84,000 annual base salary.
• Performance-based bonus eligibility.
• Opportunity to lead a recently opened extended-stay property.
• Direct visibility and partnership with ARK Hospitality and ownership leadership.
• Professional growth within an expanding hospitality platform.
• Employer-sponsored medical, dental, and vision insurance are not currently included.
• Traditional retirement benefits, including an employer-sponsored 401(k), are not currently offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed