General Manager (Hospitality)

HYRE HARPER Co. • Medford, OR

2d • $80,000 - $84,000 • Onsite

About The Position

ARK Hospitality is seeking an experienced, hands-on General Manager to lead operations at WoodSpring Suites Medford near I-5, a recently opened extended-stay hotel in Medford, Oregon. The property opened in December 2025 and serves a diverse mix of extended-stay guests, including healthcare professionals, construction and project-based workers, government and corporate travelers, relocation guests, temporary workforce housing guests, and leisure travelers.

The General Manager is responsible for the overall leadership, performance, and success of the hotel. The role oversees hotel operations, financial performance, team development, guest satisfaction, property maintenance, brand compliance, sales support, and market engagement. The successful candidate will be a visible, engaged leader who works alongside the team, resolves operational challenges, develops employees, builds local business relationships, and remains accountable for financial results.

As a newer property, the hotel needs a leader to strengthen operating systems, develop its culture, build market awareness, grow extended-stay business, and position it for long-term success. The position includes an annual base salary of $80,000–$84,000 and eligibility for a performance-based bonus. The position does not currently include employer-sponsored medical, dental, or vision insurance, or an employer-sponsored 401(k).

Requirements

• Previous hotel leadership experience as a General Manager, Assistant General Manager, Operations Manager, or comparable hotel leader.
• Strong understanding of hotel operations, guest service, team development, and property management.
• Experience managing or contributing to budgets, forecasting, payroll, labor costs, purchasing, and financial performance.
• Demonstrated success recruiting, training, coaching, and holding hotel employees accountable.
• Ability to analyze hotel performance and implement measurable improvement plans.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to build productive relationships with guests, employees, vendors, clients, community partners, and ownership representatives.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to learn and effectively use hotel property-management, revenue-management, guest-feedback, scheduling, and reporting systems.
• Availability to work a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
• Valid driver's license and reliable transportation.
• Ability to occasionally lift and move up to 25 pounds.

Nice To Haves

• Extended-stay hotel leadership experience.
• WoodSpring Suites or other extended-stay brand experience.
• Experience with Choice Hotels standards, systems, or technology.
• Experience leading a new hotel, recently opened property, ramp-up operation, renovation, conversion, or turnaround.
• Experience managing multiple hotel departments.
• Strong knowledge of occupancy management, ADR and RevPAR strategy, extended-stay guest retention, weekly and monthly stay patterns, revenue forecasting, labor planning, and hotel profitability.
• Experience developing government, healthcare, construction, corporate, relocation, or project-based lodging relationships.
• Bachelor's degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field; equivalent hotel leadership experience may be considered in place of formal education.

Responsibilities

• Lead all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
• Maintain a visible leadership presence and actively engage with guests and team members.
• Recruit, hire, train, schedule, coach, and develop hotel employees; establish expectations and hold team members accountable for service, productivity, attendance, safety, and brand standards.
• Conduct daily operational reviews, property inspections, team meetings, and shift check-ins; build a positive culture centered on communication, consistency, teamwork, and accountability.
• Develop employees and identify future hotel leaders.
• Align staffing and scheduling with occupancy, guest needs, service expectations, and labor objectives.
• Manage hotel budgets, forecasts, payroll, labor costs, purchasing, and operating expenses.
• Monitor occupancy, Average Daily Rate, Revenue per Available Room, length of stay, labor productivity, guest satisfaction, and property profitability.
• Review daily, weekly, and monthly financial and operating reports; identify opportunities to increase revenue, control expenses, and improve profitability.
• Maintain appropriate purchasing, inventory, banking, cash-handling, and administrative controls.
• Partner with ARK Hospitality leadership to achieve ownership objectives and property performance targets.
• Ensure consistent, professional guest service, respond to guest concerns and service-recovery situations, and encourage repeat stays and guest loyalty.
• Monitor guest feedback, online reviews, surveys, and reputation-management scores; develop action plans to address recurring issues and improve the guest experience.
• Maintain appropriate communication and service standards for guests staying several weeks or longer.
• Keep the hotel clean, safe, secure, accessible, and well maintained through routine inspections of suites, public and exterior areas, mechanical areas, and back-of-house operations.
• Oversee preventive maintenance, corrective repairs, vendor relationships, and property-improvement needs.
• Maintain life-safety procedures, emergency plans, incident reporting, and risk-management standards; protect hotel assets through inventory, security, key-control, and loss-prevention procedures.
• Ensure compliance with company expectations, brand standards, licensing requirements, and local regulations; prepare for and participate in operational reviews, brand inspections, and quality-assurance evaluations.
• Support sales and business-development efforts that drive occupancy, ADR, and long-term room-night production; build relationships with local demand generators and represent the property in the business community.
• Partner with sales and revenue-management leadership to identify need periods and improve market performance; ensure hotel operations support commitments to corporate, government, and extended-stay accounts.
• Strengthen processes and operating standards at the recently opened hotel, reinforce training across departments, and identify opportunities to improve efficiency, guest satisfaction, and financial performance.
• Help establish the hotel's local reputation and extended-stay market presence, and develop action plans based on property performance, guest feedback, market conditions, and ownership objectives.

Benefits

• $80,000–$84,000 annual base salary.
• Eligibility for a performance-based bonus.
• Opportunity to lead a recently opened extended-stay property.
• Direct visibility and partnership with ARK Hospitality and ownership leadership.
• Professional growth within an expanding hospitality platform.
• Employer-sponsored medical, dental, and vision insurance are not currently included.
• Traditional retirement benefits, including an employer-sponsored 401(k), are not currently offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed