Residential General Manager | Columbia Hospitality
About The Position
Columbia Hospitality is seeking an experienced Residential General Manager to provide overall direction, coordination, and leadership for all departments within a property. This role involves primary support for group sales outreach, negotiations, planning, and service, acting as a direct liaison with community organizations, city officials, industry associations, and public relations entities. The General Manager ensures all applicable standards, policies, and procedures are implemented across departments, participates in the preparation of annual operating budgets and financial plans, and creates and monitors annual operating goals. This position works with department leaders to meet budgetary guidelines, establishes sound pricing policies, reviews operating expenses, and develops strategies to enhance profitability and revenue generation. The role also directs the preparation of required reports, protects and enhances property assets through maintenance, security, and capital improvement programs, analyzes guest feedback to institute necessary changes, and promotes the property through community involvement. Additionally, the General Manager is responsible for selecting, supervising, training, developing, scheduling, disciplining, and counseling staff, providing formal performance assessments, and conducting job standards training.
Requirements
- At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
- Working knowledge of all applicable laws, codes and regulations
- Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the public
- Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
- Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
- Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
Nice To Haves
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Responsibilities
- Provides overall direction, coordination and leadership for all departments in the property
- Primary support for all group sales outreach, negotiations, planning and service
- Direct liaison to all community organizations, city officials, industry associations and public relations entities
- Ensures all applicable standards, policies and procedures are fully implemented in all departments
- Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
- Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
- Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
- Directs the accurate and on-time preparation, production and distribution of all required reports
- Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
- Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
- Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
- Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
- Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
- Conducts training on job standards and areas of responsibility as needed
Benefits
- Cellphone Allowance
- Commuter/Parking Allowance
- Get Paid Daily
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
