Residential General Manager | Columbia Hospitality

Columbia Hospitality•Seattle, WA

1d•Onsite

About The Position

Columbia Hospitality is seeking an experienced Residential General Manager to provide overall direction, coordination, and leadership for all departments within a property. This role involves primary support for group sales outreach, negotiations, planning, and service, acting as a direct liaison with community organizations, city officials, industry associations, and public relations entities. The General Manager ensures all applicable standards, policies, and procedures are implemented across departments, participates in the preparation of annual operating budgets and financial plans, and creates and monitors annual operating goals across financial, guest, infrastructure, and learning and growth drivers. This position works with department leaders to meet budgetary guidelines, establishes sound pricing policies, reviews and approves operating expenses, and develops strategies to enhance profitability and revenue generation. The role also directs the accurate preparation of reports, protects and enhances property assets through maintenance, security, and capital improvement programs, analyzes guest feedback to institute necessary service changes, and promotes the property through active community and industry engagement. Additionally, the General Manager is responsible for selecting, supervising, training, developing, scheduling, disciplining, and counseling staff, demonstrating positive leadership, providing formal performance assessments, and conducting job-specific training.

Requirements

At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
Working knowledge of all applicable laws, codes and regulations
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Responsibilities

Provides overall direction, coordination and leadership for all departments in the property
Primary support for all group sales outreach, negotiations, planning and service
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedures are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines for the hotel.
Establishes sound pricing policies for guest services.
Reviews and approves operating expenses.
Develops and implements strategies to enhance profitability and revenue generation
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed

Benefits

Cellphone Allowance
Commuter/Parking Allowance
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)