General Manager for Home Improvement & Handyman Business

House Doctors of Seacoast•Portsmouth, NH

2d•$45,000 - $90,000•Hybrid

About The Position

House Doctors of Seacoast is a professional handyman and home improvement company specializing in both large and small jobs in the Seacoast region of New Hampshire and Southern Maine. We are looking for an experienced professional to manage staff, sales, and day-to-day field operations while working closely with ownership on overall business operations, performance and growth. The General Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. Ideally, a qualified General Manager will have experience in the different facets critical in the general construction and home repair business: field operations, staff management, sales, marketing, administration, and project planning. A strong background in sales and business development is preferred. House Doctors of Seacoast is a rapidly growing business within an established home services franchise brand. This role is critical to the continued growth of the House Doctors of Seacoast territory.

Requirements

A background in construction directly working in the field, in an operations role, and leading teams to complete projects from start to finish
5+ years of experience as a General Manager, or similar leadership role conducting similar activities to what's listed above
2+ years of experience leading teams to complete projects from start to finish with exceptional customer experiences
Excellent verbal & written communication skills
Strong desire to help others excel and hit goals
Valid driver's license

Nice To Haves

A strong background in sales and business development is preferred.

Responsibilities

Working closely with the business owner to set and achieve the business goals
Own the day-to-day execution of jobs on the dispatch calendar including estimates, remodeling jobs, and handyman jobs
Lead a team of Technicians and Estimators to efficiently manage and execute customer jobs
Ensuring high-quality execution for all customer jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise
Working with owners on completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling
Maintaining and monitoring all information related to sales, estimates, job/truck and other operational details in Housecall Pro CRM for accuracy
Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace
Overseeing relationships with customers, realtors, property managers, maintenance reps within companies’ target markets to increase sales and measure the return/effectiveness of these activities
Manage, and oversee relationships, and work done by sub-contractors to ensure operational efficiency
When necessary, visit potential jobs/customers to create estimates for work
When necessary, assist Technicians on jobs in the field