Planet Fitness - General Manager - Mac Arthur Park

Taymax Group•San Antonio, TX

2d•Onsite

About The Position

The General Manager oversees gym operations to provide an exceptional “Judgement Free” member experience while ensuring the club is financially successful. This role leads and develops employees in a positive, motivating manner and ensures the club operates effectively, maintains a welcoming atmosphere, and delivers strong customer service. The manager recruits, hires, trains, schedules, coaches, and holds staff accountable; addresses employee concerns and discipline; and handles payroll and HR paperwork. The role also participates in front-desk operations, including greeting members and guests, answering calls, processing check-ins and memberships, and resolving member requests. Additional responsibilities include overseeing facility cleanliness and maintenance, communicating repair needs, supporting marketing promotions, authorizing expenditures and refunds, making bank deposits, tracking reports, and providing coverage for absent employees. The position requires frequent standing and walking, regular communication in person and by phone, and the ability to lift up to 50 pounds and bend, crouch, and reach daily. Occasional exposure to toxic chemicals may occur.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable transportation.
Ability to lift up to 50 pounds and bend, crouch, and reach daily.
Continual standing and walking, and continual talking and listening in person or on the phone.

Nice To Haves

One to three years of experience in a management role preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered.
Train, coach, and hold direct reports accountable to company values and goals; resolve employee issues and manage progressive discipline and termination as needed.
Administer and process weekly or bi-weekly employee payroll.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members in, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Oversee facility cleanliness and maintenance, including cleaning a large section daily and maintaining the front desk and lobby.
Perform facility upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Identify equipment or facility repair needs and communicate them promptly to the Facilities Maintenance team.
Ensure staff is aware of and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR forms and send them to Corporate HR and the Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup coverage for absent employees.
Perform other duties as assigned based on club needs.