Planet Fitness - General Manager - Mac Arthur Park

Taymax Group•San Antonio, TX

3d•Onsite

About The Position

The Club Manager oversees gym operations to provide an exceptional “Judgement Free” member experience and ensure the club is financially successful. The manager leads employees in a positive, motivating manner and supports their ongoing training and development. Responsibilities include hiring and managing staff, scheduling shifts, handling employee administration and issues, participating in front-desk and member-service activities, overseeing facility cleanliness and maintenance, supporting marketing promotions, authorizing expenditures and refunds, making bank deposits, preparing HR forms, and tracking reports and statistics. The manager also provides coverage when employees are absent and performs other duties based on club needs. This role requires regular standing and walking, frequent communication with members and employees, and the ability to lift up to 50 pounds and bend, crouch, and reach daily. The employee may occasionally encounter toxic chemicals.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer-service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable transportation.

Nice To Haves

One to three years of experience in a management role.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer-service guidelines.
Schedule staff and ensure all shifts are covered.
Lead, train, and coach direct reports; promote accountability and adherence to Planet Fitness values and goals.
Process weekly or bi-weekly employee payroll and resolve employee issues or concerns.
Manage progressive discipline and employee termination as needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking in members, touring and signing up new members, logging amenities, and communicating updates or events.
Handle member requests and help resolve member issues and questions.
Oversee facility cleanliness and maintenance, including daily cleaning responsibilities and upkeep of the front desk, lobby, and club.
Identify equipment or facility repair needs and communicate them to the Facilities Maintenance team in a timely manner.
Ensure staff is aware of and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to Corporate HR and the Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support when an employee is absent.
Perform other duties as assigned based on club needs.