General Manager - AutoCamp Joshua Tree

Schulte Hospitality Group•Joshua Tree, CA

12h

About The Position

AutoCamp is seeking a dynamic, service-oriented General Manager for its Joshua Tree property. AutoCamp is a lifestyle hotel brand offering upscale, comfortable experiences in outdoor destinations. The General Manager oversees all aspects of the property, with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Vice President, this role provides leadership across departments to ensure successful operations, deliver financial results, delight guests, and strengthen the company’s culture. The position leads guest experience, revenue management, sales and marketing coordination, food and beverage operations, housekeeping and property operations, people and culture, and finance. The General Manager is also responsible for representing AutoCamp in the local community, handling occasional after-hours guest or emergency calls, and completing special projects as assigned. The role requires a four-year bachelor’s degree or equivalent, with a hospitality management degree preferred. Candidates should have at least five years of management experience in hospitality or a related industry and at least two years of hospitality General Manager experience. Property management system (PMS) experience is required.

Requirements

Four-year bachelor’s degree or equivalent.
Hospitality, retail, or food service experience in a customer-facing role.
At least five years of management experience in the hospitality industry or a related industry.
At least two years of General Manager experience in the hospitality industry.
Property management system (PMS) experience.
Ability to coordinate and oversee a team.
Strong verbal and written communication skills, including the ability to represent AutoCamp and the property to the press.
Proficiency in Microsoft Suite applications, particularly Excel and Word.
Strong math and quantitative reasoning skills.
Thoroughness, attention to detail, excellent customer service, and creative problem-solving ability.

Nice To Haves

Degree in Hospitality Management.
Management experience in hospitality.
Proficiency in Gsuite, Microsoft Suite, Asana, and Dropbox.
Familiarity with Airstreams and/or RVs.
Passion for the great outdoors.
Well-groomed appearance, a keen sense of style, and appreciation for good design.

Responsibilities

Oversee all property operations and lead departments to achieve profitability, guest satisfaction, and team member satisfaction.
Create memorable guest and associate experiences; be present during peak arrival, departure, and breakfast periods and interact with guests daily.
Review arrival lists and special requests, arrange welcome amenities, and ensure requests are followed up by the front desk team.
Respond to guest email inquiries and comments on the same day or within 24 hours, review guest satisfaction scores in Revinate, and respond to guest alerts according to AutoCamp standard operating procedures.
Work with the Assistant General Manager on programming to enhance the guest experience and strive to exceed a Guest Net Promoter Score of 70%.
Work with the Director of Revenue to monitor and adjust room rates according to demand, availability, and budget goals; join weekly revenue calls and provide pricing feedback.
Maintain a strong relationship with the sales team, participate in group sales, host site visits, provide operational feedback on group contracts, review group pickup, and participate in pre-convention meetings.
Ensure food and beverage offerings are on brand and within budget; support the front office team in executing the food and beverage plan.
Maintain and merchandise food and beverage retail inventory, order supplies weekly, and establish inventory controls, including participating in month-end and as-needed inventory.
Work with the Assistant General Manager and Housekeeping Supervisor to improve productivity and scheduling against budgeted labor metrics.
Monitor housekeeping schedules, inspect at least five rooms per week, provide quality feedback, and evaluate room status after housekeeping and maintenance work.
Maintain cleanliness and organization throughout the property, including storerooms, and coordinate repairs, preventive maintenance, and projects with maintenance, housekeeping, and outside contractors; provide quotes to the Vice President for approval.
Lead property culture initiatives, engage and motivate team members, implement action plans based on Happiness Survey results, and support team events, cultural ambassadors, and philanthropy projects.
Recruit, hire, onboard, and train associates; develop the management team; monitor labor and scheduling; document workers’ compensation and guest incidents; conduct performance reviews; and work with the People and Culture Manager on coaching and disciplinary actions.
Deliver hotel profit-and-loss results, monitor gross operating profit margins and expenses against budget, work with corporate accounting, and manage invoices, expense reports, vendor files, inquiries, and chargebacks.
Manage supply and operating-equipment purchases within budget, obtain Vice President approval for non-budgeted purchases, participate in annual budgeting, and execute annual and quarterly capital improvement plans.
Respond promptly to occasional after-hours guest or emergency calls and participate in required conference calls and special projects.
Represent AutoCamp in the local community and participate in local chambers, associations, and nonprofit organizations.

Benefits

Daily Pay.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.