General Manager(07484) - 802 E. Washington St.

Domino's Franchise • Nashville, NC

1d

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing and employee schedules to meet business needs, communicates with managers and staff about matters affecting operations, and helps ensure the store meets Domino’s Operation Evaluation Review standards. The General Manager also promotes teamwork, energy, and fun while upholding company standards for grooming, uniforms, and appearance.

The position includes opening and closing duties, including preparing the store for opening, making nightly bank deposits, and completing nightly product inventory counts. Other responsibilities include managing product and ingredient needs for bi-weekly commissary and beverage deliveries, training the GMIT, addressing customer disputes, supporting delivery routing and vehicle inspections, and understanding the P&L ledger. The General Manager receives cross-training in product preparation and ingredients, opening and closing procedures, operating the pizza oven, and boxing orders for delivery or carryout. The role provides quality service to internal and external customers in person and over the phone, and uses a computer-based order-entry system.

Requirements

• Ability to read and understand a P&L ledger.
• Ability to speak and write clearly.
• Ability to use a computer-based order-entry system.
• Comfort with dispute resolution and customer service.
• Ability to uphold Domino’s grooming, uniform, and appearance standards.

Responsibilities

• Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Make bank deposits and complete product inventory counts when closing.
• Ensure the store is properly set up and ready to receive orders when opening.
• Foster and project a sense of urgency with every order.
• Ensure the store operates according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations and communicate with managers and staff about matters affecting business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Train the GMIT on all aspects of store operations.
• Maintain staffing levels that match business needs throughout the day and create employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and work to ensure unhappy customers return.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
• Read and understand the P&L ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers in person and over the phone.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed