General Manager #9111

The Inland Real Estate Group of Companies•Memphis, TN

6d•$17 - $20•Onsite

About The Position

Devon Self Storage is hiring a full-time General Manager for its store at 5141 American Way, Memphis, Tennessee. The General Manager leads the store’s daily operations, drives sales, provides a high-touch customer experience, and coaches the property’s Assistant General Manager and staff. The role includes opening, closing, and securing the facility; managing customer relationships and escalations; processing payments and bank deposits; maintaining compliance and safety; and managing merchandise and the self-storage auction process. It is an in-store role with a flexible schedule and availability required Monday through Saturday. The schedule is outside traditional retail hours, without late nights or very early mornings. The position involves regular property walkthroughs and safety inspections, checking locks, cleaning units, opening and closing storage doors, and light maintenance, cleaning, and landscaping. It requires lifting 30 pounds or more and working indoors and outdoors in varying environmental conditions. The advertised hourly pay range is $16.65–$20.40, with eligibility for an uncapped monthly performance-based bonus. The company describes opportunities for growth and a role that supports work-life balance.

Requirements

High school diploma or equivalent.
Ability to lift 30 pounds or more.
Strong customer service skills and communication abilities.
Ability to work independently when needed and follow through on assignments.
Valid driver’s license and insurance, with access to reliable transportation for workday travel to vendors or other worksites.
Ability to manage multiple tasks simultaneously.
Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
Ability to regularly work indoors and outdoors with exposure to adverse environmental conditions, weather, noise extremes, chemicals, debris, and traffic hazards.
Availability Monday through Saturday with a flexible schedule.

Responsibilities

Oversee daily store operations, including opening, closing, and securing the facility.
Drive sales through rentals, protection plans, and merchandise.
Maintain compliance, safety standards, and operational excellence.
Resolve customer escalations professionally and promptly.
Build customer relationships and help customers find appropriate storage solutions.
Deliver a personalized, high-touch customer experience.
Process payments, balance receipts, and complete bank deposit drops.
Coach, train, and mentor the property’s Assistant General Manager.
Help the team meet or exceed key performance indicators.
Train staff on compliance and safety policies and procedures.
Ensure products are ordered, received, stocked, priced, and displayed efficiently and on time.
Partner with the auction vendor and Regional Director throughout the auction process, from notices and collections through buyer payouts and preparing units for new tenants.
Conduct daily property walkthroughs, safety inspections, and lock checks; clean units and open and close storage doors.
Perform light maintenance, including mopping, sweeping, changing light bulbs, cleaning bathrooms, and landscaping.
Travel during the workday to vendors or other worksites as needed.
Work indoors and outdoors and carry out tasks involving lifting 30 pounds or more.