General Manager #9111

Devon Self Storage • Memphis, TN

5d • Onsite

About The Position

Devon Self Storage is hiring a full-time General Manager for its store at 5141 American Way, Memphis, Tennessee. The General Manager leads store operations, sales, customer service, and team development, while maintaining safety, compliance, and facility standards. The role includes a flexible schedule and work at the storage property, with availability Monday through Saturday. It offers competitive hourly pay, an uncapped monthly performance-based bonus, and growth opportunities.

The General Manager oversees opening, closing, and securing the facility; supports customers in finding suitable storage solutions; processes payments and bank deposits; and resolves customer escalations. The position also involves coaching and training the Assistant General Manager and team, managing merchandise, and coordinating the storage auction process with the auction vendor and Regional Director.

The job includes regular property walkthroughs and safety inspections, checking locks, cleaning units, opening and closing storage doors, light maintenance, and landscaping. Physical tasks include lifting more than 30 pounds. Work may take place indoors and outdoors, with exposure to weather, noise, chemicals, debris, and traffic hazards.

Requirements

• High school diploma or equivalent.
• Ability to lift more than 30 pounds.
• Strong customer service and communication skills.
• Ability to work independently when needed and follow through on assignments.
• Valid driver's license and insurance, with reliable transportation available for workday travel to vendors and/or other worksites.
• Ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Ability to work regularly indoors and outdoors with exposure to adverse environmental conditions, weather, noise extremes, chemicals, debris, and traffic hazards.

Responsibilities

• Oversee daily store operations, including opening, closing, and securing the facility.
• Drive sales through rentals, protection plans, and merchandise.
• Maintain compliance, safety standards, and operational excellence.
• Resolve customer escalations professionally and in a timely manner.
• Build and maintain customer relationships by helping customers find suitable storage solutions and providing personalized service.
• Process payments, balance receipts, and complete bank deposit drops.
• Coach, train, and mentor the Assistant General Manager.
• Help the team meet or exceed key performance indicators.
• Train staff on compliance and safety policies and procedures.
• Ensure products are ordered, received, stocked, priced, and displayed in a timely and efficient manner.
• Coordinate with the auction vendor and Regional Director throughout the auction process, including notices, collections, buyer payouts, and preparing units for new tenants.
• Conduct property walkthroughs, safety inspections, and lock checks; clean units and open and close storage doors.
• Perform light maintenance and landscaping, including mopping, sweeping, changing light bulbs, and cleaning bathrooms.

Benefits

• Competitive hourly pay.
• Uncapped monthly performance-based bonus.
• Growth opportunities.
• Flexible schedule and work-life balance; schedule operates outside traditional retail hours, with no late nights or very early mornings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED