General Manager

Crash Champions•Rock Hill, SC

12d

About The Position

The General Manager is responsible for leading a collision repair location and ensuring it meets or exceeds revenue goals and other key performance indicators. The role manages front- and back-of-shop operations from vehicle intake through delivery, with a focus on throughput, production quality, efficiency, and delivery requirements. The General Manager oversees labor assignments, production flow, payroll and staffing processes, quality and safety standards, and customer support. The role also supports hiring, coaching, and teammate development, and may write or update estimates when needed.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem solving.
Ability to lead and work collaboratively with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of estimating software, including CCC ONE Total Repair Software.
Proficiency with computers and other technology.
Valid driver's license.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing front- and back-of-shop operations from vehicle intake through delivery.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Complete shop payroll and staffing processes in a timely manner; ensure production staff follow punch-in/out guidelines and flag-hour procedures, and manage staff PTO, vacation, or leave.
Communicate with Body Technicians, Collision Estimators, and Parts Managers to keep daily production moving and meet delivery requirements.
Write complete DRP complaint estimates after full disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements, interview and hire candidates, and provide performance coaching, feedback, and support for growth and progression.