General Manager

Community Choice Financial Family of Brands•Covington, GA

21d•Onsite

About The Position

The General Manager leads the overall performance and daily operations of a TitleMax store in Covington, Georgia. The role manages and develops the store team, grows revenue and customer loyalty, and ensures compliance with company standards and applicable laws. The GM handles customer financial transactions, oversees risk assessment and cash management, and maintains store security, presentation, and staffing. The position is full-time, in person, and requires at least 40 hours per week, including weekends. The company offers hands-on coaching, executive exposure, development programs, paid on-the-job training, and performance-based advancement. Compensation is $19.25 per hour, with eligibility for performance bonuses. Benefits include educational reimbursement, medical plan options, retirement plans with company matching, insurance coverage, paid time off, employee assistance resources, and retail discounts.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Must complete a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members in company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention; verify and document cash overages and shortages, vault, inventory, deposits, and expenses.
Conduct store opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, performance reviews, hiring, and retention.
Develop work schedules based on budgets, workloads, and store needs, and ensure optimal staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain internal and external store appearance, address basic facility needs, schedule maintenance, and oversee planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, meet performance standards, and perform additional duties as directed.
Maintain regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices that include telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.