General Manager II - Store 6149 - New Albany

Advance Stores Company•New Albany, IN

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role involves understanding store systems, automotive systems, and parts, and assisting DIY customers with identifying and troubleshooting needs. The General Manager develops and maintains Professional Customer relationships and grows related programs, achieves financial metrics, and maintains service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts and an hour for lunch. The schedule includes rotating nights and weekends, and additional hours may be required based on staffing, store conditions, sales targets, and other business needs. General Managers work according to the needs of the business. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver’s license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English, communicate effectively, and build strong relationships with Customers, peers, and upper management.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including a profit and loss statement.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members; build and grow relationships with Professional Customers; and review and analyze P&L statements.
Ability to execute and train store operational processes, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Ability to locate and stock parts, use advanced parts lookup and sourcing, and source from special orders, FDO, second sources, and other places.
Ability to execute and train project and product quality recommendations.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to meet the physical demands of the job, with or without reasonable accommodation, including standing or walking for most of the workday; using hands and fingers; reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE certification.
Microsoft PowerPoint skills.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.