General Manager

Highgate Hotels•Vacaville, CA

14d

About The Position

The General Manager at Fairfield Inn Vacaville is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the property for the Select Service Division. The role oversees hotel operations, sales efforts, financial planning, staffing, training, guest service, safety, and property maintenance in accordance with Highgate Hotel standards and procedures. The General Manager works closely with department heads, the Director of Sales, management trainees, employees, clients, and corporate leadership. Responsibilities include monitoring operations and financial performance, developing managers and staff, participating in sales and guest-facing activities, ensuring compliance with company procedures, and completing required corporate training. The position may also perform other duties requested by the Vice President or Regional Director of Operations.

Requirements

At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Able to communicate effectively, verbally and in writing, with employees at all levels and with guests.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Effective at handling problems, including anticipating, preventing, identifying, and resolving them.
Able to understand and evaluate complex information and data from various sources.
Able to maintain confidentiality of information.
Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Maintain regular attendance as required by hotel scheduling needs.

Responsibilities

Tour operating departments daily and make adjustments as needed through department heads.
Conduct weekly staff meetings and training sessions, and review past and future sales and operational efforts.
Meet financial review dates and complete corporate-directed programs on time.
Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
Ensure department heads maintain budgeted productivity and follow Highgate Hotel checkbook accounting procedures.
Develop managers for future advancement through competency and corporate-sponsored training.
Conduct daily HHBR meetings with the Director of Sales to review prospecting and existing-account calls and potential business results.
Participate in hotel sales efforts by calling on top accounts, meeting clients and on-site contacts, hosting luncheons and receptions, and assisting property tours.
Participate in scheduled M.O.D. coverage.
Maintain direct contact with management trainees and monitor their development.
Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist with the hotel budget process as required.
Ensure service-standard training occurs in each department, including compliance with Highgate Hotel Garden Standard of the Week training.
Promote a positive, team-oriented environment focused on guests through employee development and motivation.
Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
Ensure invoices are processed daily through the accounts payable process.
Ensure monthly financial documents and information are submitted to the Corporate Office in accordance with the accounting calendar.
Maintain property cleanliness and condition through inspections and preventive maintenance programs with department managers.
Ensure employees provide attentive, friendly, courteous, and efficient service to guests, managers, and coworkers.
Forecast the hotel's monthly financial position, estimate revenue and line-item expenses, and analyze prior and projected data to prepare accurate reforecasts.
Conduct management interviews and follow hiring procedures; ensure managers follow standards for interviewing and hiring departmental staff.
Interview prospective final candidates for vacant management positions before offers are extended.
Conduct Executive Committee member performance appraisals and ensure managers administer staff appraisals according to company standards.
Motivate, coach, counsel, and discipline management personnel, and ensure managers follow standards when counseling and disciplining staff.
Ensure employees receive fair and equitable treatment under Highgate Hotel procedures.
Be present in public areas during peak periods to greet guests and provide assistance.
Ensure hotel-safe handling procedures and monthly safe audits are followed.
Ensure monthly credit meetings are held and take an active role in credit and collection policies.
Complete required corporate training modules and obtain certification to train others as required.
Ensure all scheduled meetings take place on the property.
Attend required hotel meetings and training, maintain regular attendance, and maintain personal appearance and grooming standards, including wearing a nametag.
Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law