General Manager - San Diego Hub

Ever Cars•San Diego, CA

7d•Onsite

About The Position

Ever is building the future of auto retail as the first AI-native auto retail platform. We are creating the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers nationwide, both online and offline. Based in San Francisco and expanding nationally, we are backed by leading investors and led by former tech & automotive professionals. Following our recent Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and seeking exceptional talent to join our mission of building the next-generation auto retail platform. Learn more at evercars.com.

Requirements

5–8 years of senior leadership managing multiple functional verticals in a high-volume, consumer-facing operation.
Direct experience owning both Sales and F&I performance with fluency in front-end and back-end margin mechanics at the deal level.
Proven track record leading a CX or inside sales function with measurable accountability to lead conversion and pipeline metrics.
Experience in automotive retail or direct-to-consumer vehicle operations.
Familiarity with the DTC operating model and its demands is strongly preferred.
Hands-on experience with CDK, Reynolds & Reynolds, or a comparable dealership management system.
Experience managing business office and title functions, including multi-state or complex regulatory environments.
Track record of hiring, developing, and managing performance to clear, documented standards.
Working knowledge of or demonstrated interest in the EV market and its operational differences from traditional automotive retail.
Own the customer escalation funnel addressing customer concerns at the root cause, and leaving customers happy and satisfied with exceptional outcomes.

Nice To Haves

Familiarity with the DTC operating model and its demands is strongly preferred.
Working knowledge of or demonstrated interest in the EV market and its operational differences from traditional automotive retail.

Responsibilities

Own the full customer-facing deal lifecycle — from first contact through delivery, post-delivery efforts, funding and title — and be accountable for the performance, culture, and daily execution of four verticals: Sales, Customer Experience, Finance & Insurance, and Business Office / Title & Registration.
Own retail deal volume targets for the San Diego market and hold the Sales Manager and consultants accountable to closing ratios, front-end margin per unit, and customer experience scores.
Drive a consistent sales process from lead to delivery, monitoring pipeline health, stage-by-stage conversion, and days-to-close.
Review deals in progress and post-close for margin integrity, proper structure, and adherence to process, coaching the Sales Manager on unit economics and objection handling.
Identify and address breakdowns in the sales funnel before they become systemic issues.
Maintain deep working knowledge of EV fundamentals and Ever's inventory, financing/protection products, and coach the team to translate that expertise into confident, customer-friendly guidance.
Own a structured onboarding program for new Sales, finance managers, and CX hires, with clear 30/60/90-day milestones and ramp-to-productivity targets.
Run regular information sharing sessions, deal reviews, and skill sessions on discovery, objection handling, and EV education.
Oversee inbound and outbound pipeline, holding the Customer Experience Manager accountable to contact rate, appointment set rate, and show rate.
Ensure lead routing, CRM data integrity, and scripting are up to date and consistently applied across the team.
Partner with pricing and inventory functions to align lead flow and vehicle positioning with CX team capacity and conversion performance.
Own back-end gross profit per unit targets across product penetration, financing conversion, and chargeback rate.
Ensure every deal meets lender guidelines, state regulations, and internal compliance standards.
Monitor funding time, deal kickbacks, and stipulation clearance rates as the primary health signals for F&I operations.
Identify constraints in F&I staffing or role definition and escalate to the VP of Operations before they affect throughput.
Ensure title and registration processing meets defined SLA targets, tracking deal completion rate and exception volume weekly.
Own the Finance-to-Business-Office handoff as a documented, zero-ambiguity process, resolving title issues and lien payoffs without allowing them to delay funding.
Maintain awareness of title and registration requirements across all active states relevant to San Diego hub transactions.
Run structured weekly reviews with team leads, using data to diagnose trends, assign corrective action, and track resolution.
Convert company-level targets — GPU, deal volume, margins — into vertical-specific goals with defined owners and timelines.
Drive SOP implementations, system rollouts, and process improvements from design through full team adoption.
Own the San Diego hub’s gross profit contribution, understanding and managing all operational levers that affect it.
Set the standard for how the team operates, handles pressure, escalates problems, and serves customers.
Set clear, measurable expectations for every role and hold regular 1:1s tied to KPIs, maintaining written coaching plans and performance improvement plans where needed.
Identify high performers early and create growth paths into lead and management roles.
Ensure title and registration processing meets defined SLA targets.
Track deal completion rate and exception volume on a weekly basis.
Own the Finance-to-Business-Office handoff as a documented, zero-ambiguity process.
Resolve title issues and lien payoffs without allowing them to delay funding.
Maintain awareness of title and registration requirements across all active states relevant to San Diego hub transactions.
Run structured weekly reviews with team leads.
Use data to diagnose trends, assign corrective action, and track resolution.
Convert company-level targets — GPU, deal volume, margins — into vertical-specific goals with defined owners and timelines.
Drive SOP implementations, system rollouts, and process improvements from design through full team adoption.
Own the San Diego hub’s gross profit contribution.
Understand and manage all operational levers that affect it.
Set the standard for how the team operates, handles pressure, escalates problems, and serves customers.
Set clear, measurable expectations for every role and hold regular 1:1s tied to KPIs.
Maintain written coaching plans and performance improvement plans where needed, and follow through on outcomes.
Identify high performers early and create growth paths into lead and management roles.
Staffing, performance management, and retention across all four verticals.
Regular 1:1s and documented coaching for all direct reports.
Ensure key roles are filled and ramp-ready before gaps become operational constraints.
Enforce and continuously improve processes across Sales, CX, F&I, and Business Office.
Lender compliance, state title and registration requirements, CDK data accuracy, and contract packaging — end-to-end.
Build a world class sales organization that meets or exceeds customer expectations and keeps customers enthusiastic about the brand.
Own the customer escalation funnel addressing customer concerns at the root cause, and leaving customers happy and satisfied with exceptional outcomes.