General Manager - Whitby
About The Position
At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe opportunity is always in style. Whether you're on the floor or behind the scenes, you’ll grow, thrive, and make a difference for your future and the planet. Our culture is fast-paced, fun, and people-first. We celebrate diversity, creativity, and collaboration, where every voice matters and every win counts. We reward great work with great benefits — supporting your well-being on and off the clock. We are seeking a driven and experienced General Manager who will lead overall store performance by driving profitability, operational excellence, and outstanding customer service. This role oversees all key store functions—including merchandising, staffing, donation flow, and compliance—while fostering a high-performing, inclusive team aligned with Talize’s mission of sustainable and affordable fashion. The General Manager executes business strategies, develops talent, and ensures strong financial results and community engagement.
Requirements
- 3+ years in a General Manager role within a retail store generating $4M+ in revenue.
- Strong financial and operational acumen, including budgeting, metric analysis, and cost control.
- Proven ability to coach, mentor, and develop high-performing teams.
- Open availability, including weekends, holidays, and closing shifts, with consistent reliability to support smooth operations.
Nice To Haves
- Experience using KPIs and data to drive business planning and decisions.
- Comfortable with POS systems, reporting tools, and general retail technology.
- Strong background in customer service leadership and community engagement.
- Willingness to relocate within Ontario and experience supporting new store openings.
- Previous experience in thrift or discount retail environments.
- 5+ years of overall retail experience.
Responsibilities
- Oversee daily store operations, including customer service, retail floor execution, donation intake, and merchandise flow.
- Ensure the store meets sales goals, maintains strong merchandising standards, and delivers an exceptional customer experience.
- Maintain store cleanliness, organization, and operational readiness from open to close.
- Drive financial results by managing sales performance, labor usage, and expense control.
- Track key metrics and make operational adjustments to support profitability and efficiency.
- Lead, coach, and develop the AGM and store team to uphold company values, policies, and performance expectations.
- Manage recruiting, onboarding, training, and performance evaluations for all store employees.
- Foster a positive, inclusive culture through communication, recognition, and team engagement.
- Ensure compliance with operational policies, HR standards, and health and safety regulations.
- Address hazards, incidents, and theft concerns in alignment with company protocols.
- Maintain consistent adherence to company procedures across all store functions.
Benefits
- Competitive salary.
- 50% employee discount when you shop at Talize store.
- 100% Employer paid benefits
- 3 weeks of vacation time annually.
- Enjoy your birthday on us, with an extra paid day off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
