General Manager

DSV•Hutto, TX

9d•Onsite

About The Position

The General Manager of operations is a highly visible leadership role responsible for the strategic direction, operation, compliance, and financial results of a designated operation. The General Manager serves as a primary customer interface for leadership decisions regarding proposal approval and contract negotiations. The role champions local continuous improvement activities, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities. The General Manager also develops marketing plans and assists in growing new business, while ensuring the operation follows the corporate mission, vision, and core values and meets client and company expectations. The role oversees operations, safety and security, labor management, management information systems, budgeting, and customer service. It supervises Operations Managers, Supervisors, and other leadership roles assigned to the specific operation. The position is based in a warehouse environment in Vernon, Texas; travel may be required based on business needs.

Requirements

High school diploma or GED.
Budgeting and profit-and-loss (P&L) management experience.
At least 3 years of experience in an operations management-related position.
Basic understanding of warehouse management systems (WMS).
Strong proficiency in basic MS Office applications.
English reading, writing, and verbal skills.
Advanced expertise in accounting and financial mathematics related to P&L management and operational budget preparation.
Ability to develop effective customer relationship management (CRM), provide leadership, and integrate diverse organizations and individuals toward shared objectives.
Ability to perform the physical demands of the role, including lifting up to 30 pounds, standing for several hours, and traveling by plane and/or automobile.

Nice To Haves

Four-year college degree; equivalent experience or a combination of education and experience may be considered.
Five years of experience in a leadership role in logistics, distribution, or supply chain operations management.
Experience across varied industry verticals.
Third-party logistics (3PL) management experience.

Responsibilities

Oversee manpower, recruiting, retention, and employee development for the operation.
Ensure procedures are in place at all sites to support client service, productivity, and facilities and equipment maintenance.
Set goals for continuous improvement at the assigned site.
Oversee the safety and security of assigned operations and staff, maintain positive IFR statistics and other safety metrics, and support site safety programs and committees.
Work with company and client safety resources to ensure safety best practices are maintained and updated to meet OSHA, DOT, and other relevant requirements.
Develop teams to meet company and client objectives; train and educate management to meet and exceed service requirements.
Communicate the company mission, vision, and core values to motivate direct reports, and support mentoring, succession planning, and management development.
Develop plans and capital requests for appropriate automation and technology, and stay informed about industry trends and WMS technology.
Partner with senior leadership to develop and recommend the annual operating budget.
Manage controls to ensure service levels and operational goals are met within prescribed cost, revenue, and profit parameters, and ensure accounts meet predetermined profit standards.
Champion client relationship management, help set service standards, implement and monitor KPIs, and lead business reviews with client and company representatives.
Represent the company in local trade, professional, and civic associations.
Perform other duties as required.
Supervise Operations Managers, Supervisors, and other leadership roles assigned to the operation.