General Manager(03497) 240 W. Seneca Street
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash control, customer relations, staffing, food management, paperwork, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all policies and procedures, and expects the same standards from team members. The role includes customer service and operational duties, and may involve performing general store-team tasks such as operating equipment, preparing products, processing orders, taking inventory, and cleaning. On-the-job orientation and training are provided. The description also includes delivery-related duties and requirements, including delivering products and flyers within a designated area using an insured vehicle and a valid driver's license with a safe driving record. The work involves standing and walking for much of the day, handling supplies and food products, and sometimes lifting up to 50 pounds. Tasks may require carrying, pushing or pulling trays, climbing stairs or ladders, bending, crouching, and reaching. Work conditions can include varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, moving mechanical parts, and adverse weather during outside tasks or deliveries. Advancement opportunities may include general manager, franchisee, or Manager Corporate Operations roles.
Requirements
- Ability to use judgment, perform basic math, and multitask.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
- For delivery duties, navigational skills to read a map and locate addresses, and ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
- Valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
- Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing or pulling, climbing, bending, crouching, and reaching.
Responsibilities
- Oversee everything that happens during the shift, including cost controls, inventory control, cash control, and customer relations.
- Set an example for the crew and follow all company policies and procedures, while expecting the same from team members.
- Manage staffing, paperwork, food, schedules, store image and standards, customer service, attendance and punctuality, transportation requirements, store cleanliness, marketing, and profitability.
- Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean equipment and the facility.
- Deliver products by car to customers within a designated delivery area and deliver flyers and door hangers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
