General Manager

National Corporate Housing•Monroe, OH

12d

About The Position

National Corporate Housing is seeking an experienced General Manager to lead the day-to-day sales and operations of a local office. The role is responsible for financial performance, market visibility, and customer loyalty through business leadership, team development, and strategic execution. The General Manager hires, manages, and develops associates; leads sales and operations teams; and oversees market budgets, profit and loss, housing inventory, customer relationships, and compliance with company standards. National Corporate Housing provides customized corporate housing and related services for global business travelers and relocating professionals, with more than 28 offices worldwide. Some travel may be required. The position is exempt under the Fair Labor Standards Act. Relocation-cost assistance is not provided. National is a drug- and alcohol-free workplace and conducts a background check and five-panel drug screen after a contingent offer has been made.

Requirements

Management experience in relocation, hospitality, property management, corporate housing, travel, or real estate is a plus.
Excellent customer service skills.
Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Some travel may be required.

Nice To Haves

A bachelor’s degree is ideal.
Management experience in relocation, hospitality, property management, corporate housing, travel, or real estate is a plus.
A proven history of success managing sales- and operations-focused team members.
Strong communication and presentation skills.
A fast-paced, independent, motivated self-starter with a drive to succeed.

Responsibilities

Achieve year-round profitability for the market.
Hire, manage, and develop high-potential associates.
Lead, manage, and hold sales and operations team members accountable.
Drive the success of the business development team, including outside salespeople.
Attend sales calls and deliver presentations.
Achieve guest satisfaction survey score goals.
Review client and guest relations issues and resolve them when necessary.
Conduct periodic inspections to ensure inventory meets quality standards.
Increase the company’s market visibility and market share.
Participate in industry and local market networking opportunities.
Build local property partnerships and negotiate fees, terms, and rental rates.
Develop and implement short- and long-term strategic plans aligned with organizational goals.
Ensure the market adheres to company standards and policies.
Manage budgets and profit and loss, including active participation in annual budget preparation.
Review or acquire new housing inventory as needed.
Maintain appropriate market marketing materials in collaboration with the marketing team.
Perform other duties as assigned.

Benefits

Competitive base salary of $88,200–$105,100 annually.
Annual performance-based bonus of up to 10% of the market’s net income based on KPI achievement.
Annual performance-based bonus of $15,000 based on company KPI achievement.
Medical, dental, and vision insurance options.
401(k) plan with discretionary match.
Company-paid life insurance, short-term disability, and long-term disability.
Supplemental life insurance, critical illness, accident, and identity theft protection.
Diversity, Equity, and Inclusion-focused culture.
Inclusive awards and recognition program.
Vacation, sick, and floating holidays.
Paid time off.
Paid volunteer time.
Wellness program.
Complimentary use of corporate apartments for vacation or travel when available.