General Manager

Bob Evans Restaurants • Gaylord, MI

7d

About The Position

The General Manager oversees the restaurant’s daily operations and staff, ensuring the execution of company policies, procedures, programs, and systems. The role provides leadership, direction, training, and development to direct reports and contributes to restaurant success by building sales, achieving goals, and improving profitability. Decisions are guided by established policies and procedures and the Director of Operations.

The General Manager is responsible for recruiting, hiring, training, coaching, evaluating, rewarding, and disciplining employees, including termination; shaping a positive restaurant culture; communicating sales performance and company initiatives; and supporting team members as needed. The role focuses on guest satisfaction, sales growth, efficient operations, cost control, safety, food quality, cleanliness, and facility and asset upkeep.

This position requires the ability to work a variety of shifts and weekends. Physical demands include standing and walking for long periods, lifting and carrying up to 50 pounds, and accessing all areas of the restaurant. Bob Evans states that it updates safety and sanitation procedures in accordance with current CDC, local, and state guidelines.

Requirements

• High school diploma or equivalent.
• Prior experience in a leadership role.
• Excellent communication skills.
• Strong interpersonal skills and conflict resolution abilities.
• Strong planning and organization skills.
• Dedication to exceptional guest service.
• Excellent computer skills and basic personal computer literacy.
• Strong analytical and problem-solving skills.
• Exceptional team-building capability.
• Basic business math and accounting skills.
• Ability to manage multiple projects.
• Ability to serve as a role model for employee appearance and presentation.
• Availability to work a variety of shifts and weekends.
• For alcohol-serving restaurants, meet state-mandated age requirements applicable to manager positions.

Nice To Haves

• A minimum of 4–6 years of experience in a family, fast-food, or casual dining restaurant is strongly preferred.
• College and/or culinary schooling preferred.

Responsibilities

• Manage daily restaurant operations and staff, ensuring execution of company policies, procedures, programs, and systems.
• Recruit, interview, hire, train, assign, direct, evaluate, reward, and discipline employees, including termination.
• Provide leadership, direction, training, and development to direct reports; coach and mentor team members.
• Build a culture of employee engagement and model professional, hospitable behavior.
• Communicate sales performance and anticipated variances to the restaurant management team and share corporate programs and initiatives with staff.
• Assist team members with category job duties as needed.
• Lead sales-building activities and suggestive selling; maximize table turnover, sales per guest, and sales per hour.
• Greet guests, investigate and resolve food quality or service issues, and work to satisfy guests.
• Maintain efficient operations, cost controls, and profit management.
• Ensure compliance with OSHA requirements, local health and safety codes, and company safety and security policies; enforce safe work practices.
• Monitor daily activities to maintain food quality and cleanliness standards.
• Oversee cash control and security procedures, inventory, food and labor management, financial reports, schedules, and appropriate operational actions.
• Manage food, labor, carryout, and other controllable costs; follow recipes and portion controls and oversee the weekly inventory process.
• Optimize weekly employee and management schedules and monitor daily schedules and sales performance using the company labor scheduling tool.
• Ensure proper use of restaurant equipment and maintain the facility and company assets.

Benefits

• Competitive compensation, with pay up to $70,000 per year depending on experience and geographic location/local market demand.
• Health and welfare benefits.
• 401(k) with company match.
• Flexible scheduling.
• Opportunity for development and career growth.
• Early close and no late nights.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED