General Manager

American Golf Corporation•Albuquerque, NM

11d•$115,000 - $130,000•Onsite

About The Position

The General Manager is responsible for the overall leadership, financial performance, and operational excellence of Tanoan Country Club. The role oversees member and guest experience, staff leadership, revenue generation, financial management, compliance, and community relations. The General Manager partners with department leaders, company leadership, the Regional Director, and ownership to execute the club’s business plan, meet financial objectives, and maintain standards for service, safety, and accountability. The General Manager serves as the club’s primary leader and ambassador, builds relationships with members, guests, associates, and the local community, and oversees the club’s operations and financial performance. The role includes leading and developing staff, supporting membership and event growth, maintaining facilities, and ensuring compliance with applicable laws and safety standards. The work schedule varies based on business needs and includes evenings, weekends, and holidays.

Requirements

A four-year college degree or equivalent experience is required.
At least 5 years of management experience in the golf industry.
At least 5 years of experience working in the golf industry.
1–2 years of experience managing food and beverage operations of $1 million or more.
2–3 years of experience managing financials, including P&L statements.
Proven ability to develop and execute financial and operational plans.
Strong leadership, communication, and organizational skills.
Experience conducting performance evaluations and managing employee relations.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Experience with CRM systems, point-of-sale systems, and timekeeping platforms.
Working schedule must accommodate evenings, weekends, and holidays as required by business needs.
Ability to stand, walk, bend, reach, lift, push, and pull up to 50 pounds.
Vision abilities include close, distance, peripheral, and color vision, and the ability to adjust focus.

Nice To Haves

PGA or LPGA certification preferred.
Experience with ADP or Kronos timekeeping platforms preferred.
Familiarity with collaboration tools such as MS Teams, Zoom, and Workplace.
Working knowledge of social media platforms, including LinkedIn, Facebook, Instagram, and TikTok.

Responsibilities

Serve as the primary leader and ambassador for the club, building relationships with members, guests, associates, and the surrounding community.
Maintain visibility through daily walkthroughs and regular engagement with members and guests.
Address member and guest concerns promptly and professionally to support satisfaction, retention, and loyalty.
Operate the club responsibly in alignment with approved budgets and ownership expectations.
Oversee Profit & Loss performance, including revenue, labor, cost controls, and inventory management.
Review financial reports, general ledger activity, accounts payable, and accounts receivable to ensure accuracy and timely follow-up.
Monitor merchandise, food, and beverage inventory to balance service quality and cost efficiency.
Lead club sales and drive revenue growth, including oversight of reservations, tee sheets, utilization, and pricing integrity.
Analyze demand patterns and initiate promotional, demand-management, and demand-creation strategies.
Support membership growth, event sales, and utilization through strategic outreach and relationship building.
Recruit, hire, train, develop, and retain a diverse, high-performing management and hourly team.
Provide direction, coaching, performance feedback, and corrective action when necessary.
Lead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountability.
Model the professionalism, work ethic, and values expected of American Golf employees.
Partner with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standards.
Ensure compliance with applicable federal, state, and local laws and regulations.
Enforce safety, health, and sanitation standards throughout the property.
Oversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environment.
Engage with local organizations, special interest groups, and partners to support membership and event growth.
Maintain working relationships with ownership and represent American Golf Corporation professionally and transparently.
Perform other related duties as assigned to support business needs and organizational objectives.