General Manager(04461) - 1201 Cole Mill Rd.

Domino's Franchise•Durham, NC

17h

About The Position

The General Manager oversees total store operations at a Domino’s location. The role leads delivery drivers and customer service representatives, ensures orders are prepared and expedited correctly, maintains staffing and schedules according to business needs, and upholds Domino’s operational and service standards. The position also involves opening and closing duties, inventory and supply planning, employee training, customer service, delivery coordination, and monitoring store financial information.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order entry system.
Comfort with dispute resolution and customer service.
Ability to ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Make nightly bank deposits and conduct product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders when opening.
Foster a sense of urgency for every order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations and communicate with managers and staff about matters affecting business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the General Manager in Training (GMIT) on all aspects of store operations.
Maintain staffing levels that reflect business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to ensure unhappy customers return.
Ensure delivery vehicles pass mechanical and visual inspections.
Help route delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Read and understand the profit and loss (P&L) ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and packaging orders for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.