General Manager(08060) - 717 N Holland Rd. Ste 110
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The role sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The General Manager oversees staffing, paperwork, food management, scheduling, store standards and cleanliness, customer service, attendance, marketing, and profitability. The posting also describes general store-team-member duties and physical and working conditions, including food preparation, order processing, stocking, cleaning, and—in duties identified as delivery-specific—delivering products by car and distributing flyers and door hangers. On-the-job orientation and training are provided.
Requirements
- Ability to exercise judgment, perform basic math, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly; use a calculator if needed; and make correct monetary change.
- Ability to understand and give correct written instructions and communicate verbally with customers and coworkers by phone and in person.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination and eye-hand coordination to make precise movements quickly and accurately, enter orders using a computer keyboard or touch screen, and perform manual food-preparation tasks.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical tasks described, including standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
- For delivery-specific duties: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle usable for delivery; navigational skills to read maps and locate addresses; and ability to navigate adverse terrain, including multi-story buildings and stairs.
Responsibilities
- Oversee all activities and operations during the shift.
- Manage cost controls, inventory control, cash control, and customer relations.
- Set an example for the crew and follow all policies and procedures, ensuring the crew does likewise.
- Handle staffing and paperwork.
- Manage food and work to a schedule.
- Maintain store image and standards, cleanliness, and customer service.
- Support attendance and punctuality, marketing, and profitability.
- Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- For delivery-specific duties: deliver products by car to customers, distribute flyers and door hangers, and navigate delivery locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
