General Manager

MOD Pizza•Roanoke, TX

12d

About The Position

As a MOD Pizza General Manager, you lead the restaurant and its team to deliver the MOD commitment to guests while maintaining restaurant profitability. The role calls for a genuine love for people, business acumen, care, and accountability. You model and teach MOD culture in interactions with team members and guests. The work is divided between coaching and supporting the team on the floor and administrative duties such as developing business and community engagement plans. Success is measured by financial performance and by developing and inspiring others.

Requirements

At least 2 years of experience leading leaders in restaurant management.
Experience executing training, performance, and staffing programs in a restaurant or similar environment.
Strong business acumen and ability to read financial reports and develop action plans from them.
Prior experience working with internal support teams such as Human Resources, Supply Chain, and Marketing.
Ability to make decisive, reasoned decisions without complete information or direction.
Must obtain food safety and/or alcohol beverage certification within 30 days of starting, or sooner where required by law.
Proficient written and oral communication skills.
Ability to support restaurant hours, including peak demand hours, nights, and weekends.
Must be at least 21 years old.
Ability to work in an open kitchen and rotate between front and back of house; walk, bend, twist, reach, stoop, kneel, crouch, carry, push, pull, and handle or move objects weighing up to 50 pounds.
Ability to operate handheld appliances, sharp knives, and kitchen equipment such as an industrial can opener, dough press, industrial dishwasher, and very hot oven.
May need to use stairs and/or an elevator, depending on location.
Ability to communicate and exchange information quickly with team members and others.

Nice To Haves

Management experience in a fast-casual restaurant environment.

Responsibilities

Lead the restaurant team, with a focus on developing leaders and ensuring delegated work is completed while remaining accountable for restaurant performance.
Review restaurant results, including P&L and scorecard information, and develop action plans to maintain or improve performance.
Own restaurant staffing, build talent pipelines, conduct fair and respectful interviews, and complete required employee processing and compliance documentation.
Use MOD training plans to support new hires, assess learners’ needs, and coach them to meet MOD standards.
Champion community engagement and improve restaurant financial performance through fundraising, catering, and other community initiatives.
Use forecasts and the labor model to plan staffing and schedules in a timely manner, accommodating schedule requests when possible while maintaining appropriate staffing levels.
Maintain loss prevention and asset protection procedures for cash handling, food safety, and restaurant safety and security.
Provide timely performance feedback and hold team members accountable to established standards while fostering a growth mindset.
Own, delegate, and manage ordering and inventory functions to meet restaurant performance targets.
Read and communicate internal operational updates, take required actions, and attend meetings, huddles, and training events as needed.
Build working relationships with vendors and the internal facilities team to maintain the restaurant and deliver a consistent, high-quality experience.
Model resilience, humility, care and accountability, and curiosity in leading the restaurant and supporting others.