REVELxp - General Manager, Texas Tech University

REVELxp•Lubbock, TX

13h•Hybrid

About The Position

REVELxp is a premier sports hospitality company that partners with college and professional teams, as well as major sporting events, to deliver exceptional fan experiences. These experiences include full-service tailgates, premium hospitality events, and exclusive ticket packages. In addition to managing fan experience offerings, REVELxp provides comprehensive hospitality solutions such as event staffing, event management, premium hospitality management, and venue installations. The company is experiencing rapid growth and is seeking goal-oriented, purpose-driven, high-energy individuals. REVELxp aims to redefine game day by creating memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. The company believes in the power of sports to build community and works to amplify the social experience around game days. REVELxp offers numerous opportunities to create memorable experiences across hospitality, operations, and revenue generation. The company fosters a fast-paced, fun environment that promotes true partnerships with professional sports properties. REVELxp seeks innovative self-starters to help reshape fan experiences nationwide. The company operates on core values of service, entrepreneurship, and joy.

Requirements

Bachelor’s degree in business administration, or similar, from an accredited four-year college.
Strong interpersonal and communication skills.
Proven problem-solving abilities.
Ability to manage others.
Ability to coach and deliver constructive feedback with diplomacy.
Proficient in computer skills and basic math skills.
A passion and ability to lead and serve others.
Effective problem-solving abilities with the ability to work independently and as a team.
Strong organization, follow-up, with a high attention to detail.
Ability to stand and walk for extended periods during events.
Ability to lift and carry items up to 50 pounds (e.g., event materials).
Ability to bend, stoop, and reach.
Manual dexterity to handle event materials and technology.
Ability to work in varied environmental conditions, including outdoor spaces.
Good visual acuity and attention to detail.
Ability to travel to event sites, including international, as needed.

Responsibilities

Lead and manage daily event operations for all tailgating events and event rental operations.
Mentor team members, set performance objectives, and ensure company standards are upheld.
Perform efficiently in a high-pressure environment.
Demonstrate excellent problem-solving and decision-making skills.
Lead and manage people to ensure smooth operations and achieve revenue targets.
Have full oversight of all revenue-related activities (tailgates and event rentals), including goal setting, forecasting, and the development and execution of sales strategies.
Actively participate in revenue generation, including outbound sales, inbound sales, in-person meetings, and community development initiatives.
Own and grow relationships with university partners across multiple departments.
Craft, implement, and oversee guest communication plans for all tailgate and event rental clients.
Develop a team culture focused on poise, accountability, detail orientation, and high attention to hospitality.
Maintain intimate familiarity with all financial records and key performance metrics to provide actionable insights for leadership.
Own Accounts Payable and Receivable for all properties/operations, including tracking and reporting.
Have full ownership of pricing and discounts as approved by the Vice President.
Manage and develop all team members reporting to the General Manager.
Provide consistent feedback to staff regarding key performance metrics and company expectations.
Oversee recruiting and development of all team members, and assist with corporate training when needed.
Support company-wide initiatives and encourage behavior that promotes adoption of initiatives, processes, and policies.
Engage in strategic planning and trend forecasting.
Oversee budgets for all expense line items, including hourly labor, game day expenses, and overall office expenditures.
Ensure compliance with company-wide initiatives and processes/improvements.
Manage and improve current systems, including quality control, maintenance, inventory, and process management.
Provide assistance with event layout and design, and oversee event operations.
Manage relationships with key vendors, including rental, food, and beverage partners.
Oversee all aspects related to facility management, including warehouse and office organization and cleanliness, general facility maintenance, and facility services such as cleaning, landscape, and pest control.
Oversee and work with Operations personnel on all aspects of fleet management, including cleanliness, maintenance, safety training, and security policy compliance.
Oversee and work with Operations personnel on inventory maintenance, asset counts, and repair schedules.
Serve as a visible representative of REVELXP by managing community relations with customers, university administration, and the athletic department.
Manage all partner relationships with existing partners and key event rental clients.
Attend community functions with executive management.