General Manager Cleanroom

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Bloomfield, CT

8d•$130,000 - $155,000

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About The Position

The General Manager leads a profitable, growth-oriented Cleanroom Market Center with full profit and loss responsibility. The role oversees rental uniforms and adjacent products, including service, sales, production, merchandise, human resources, safety, and finance. The General Manager drives profitability and growth by prioritizing customers and coaching, engaging, and motivating employees to deliver strong service. The position manages a Market Center with annual revenue of $10 million or more, potentially including depots and service centers, and requires hands-on involvement at the Market Center and other field locations. The role may require travel for customer visits, sales opportunities, and management meetings.

Requirements

Bachelor’s degree or equivalent.
Five to seven years of progressive management responsibility.
Demonstrated success in operations management in a production facility or manufacturing environment.
Considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses.
Demonstrated leadership skills and broad knowledge of management practices, business analysis, and project management.
Ability to understand a large, complex, matrix-oriented global business and use that understanding to set strategy and drive business process improvement.
Business savvy and ability to communicate and work effectively with executives to achieve business and systems goals.
Strong business planning skills to execute strategic projects amid rapidly evolving business processes, with a balanced perspective on strategic and tactical issues.
Ability to manage numerous projects and resources remotely in a highly dispersed organization.
Ability to select top talent and foster a productive environment that promotes initiative, innovation, continual learning, and development of key personnel.
Excellent communication and presentation skills with clients, front-line managers, and C-level leaders.
Proficiency with Microsoft Office and Teams.
Valid driver’s license.
Ability to walk and maneuver throughout the plant, loading docks, storeroom, and delivery vehicles.
Ability to work in an environment where exposure may include heat, cold, laundry chemicals, fumes, dust, and noise.

Nice To Haves

Twelve to eighteen months of business-to-business sales experience.

Responsibilities

Manage a Cleanroom Market Center location, potentially including depots and service centers.
Drive profitability and growth by winning new customers, retaining existing customer relationships, and maintaining the Market Center’s total managed volume.
Lead employee selection, development, retention, and motivation, and build strong customer relationships.
Ensure compliance with contracts and company policies and procedures.
Participate in hands-on activities at the Market Center and other field locations.
Build a cohesive team across service and production departments to meet organizational goals.
Oversee overall Market Center results, including Service, Production, Sales, Supply Chain, HR, and Finance metrics.
Set clear expectations for each department and lead by example.
Ensure the location operates efficiently each day in accordance with established business values, policies, and processes.
Implement, administer, and evaluate programs and procedures to maximize customer retention.
Develop and maintain valid service agreements, a positive service attitude, effective quality assurance, good customer relations, and efficient route management.
Implement general price changes when needed and adjust prices for specific accounts as needed.
Review financial statements, reports, and performance data; assess financial productivity and sales goal achievement; and identify areas for remediation and improvement.
Personally oversee proper and timely collection of company accounts receivable.
Create a sales culture that promotes team selling through Together in Growth (TIG) and Shared Lead programs.
Support new business generation and provide leadership and support for new sales opportunities.
Develop and maintain relationships with the Market Center’s top customers.
Meet in person weekly with each department head to review performance.
Promote and sustain a safety culture, ensuring safety accidents and incidents are timely investigated and reported by department leadership.
Oversee implementation, administration, and evaluation of production programs and procedures.
Conduct short- and long-range planning to achieve production goals and standards.
Manage the merchandise budget and inventory to reduce spending while maintaining adequate customer supply.
Maintain merchandise control billing and collections to recover costs associated with customer-lost and ruined goods.
Partner with labor relations or human resources in union and non-union environments to ensure employee disciplinary actions are timely investigated and documented by department leadership.
Conduct performance evaluations for department leaders, providing specific feedback on management and leadership skills and attainment of goals and objectives.
Manage hiring, placement, and removal of the location’s workforce; consult and work with staff management on staffing actions.
Lead talent development programs and efforts within the Market Center.