General Manager, Edmonton

Fairgrounds•Edmonton, AB

7d•CA$60,000 - CA$70,000•Onsite

About The Position

General Manager — Fairgrounds Public Racket Club About Fairgrounds Fairgrounds Public Racket Club is a community-first home for racquet sports—especially pickleball—where players of all levels come to connect, learn, and compete. With welcoming facilities, vibrant programming, and a hospitality-forward mindset, we’re building inclusive clubs that feel like your favourite neighbourhood hangout and your go-to place to play. Role Overview We’re hiring a dynamic, organized, and people-driven General Manager (GM) to lead our Edmonton location. As General Manager, you own the full site P&L and are accountable for member experience, daily operations, staff leadership, programming & scheduling, retail, and financial performance. You’ll be the face of Fairgrounds locally—building relationships with members, partners, and the broader community—while coaching a high-performing team and refining systems for scale. If you thrive in a leadership role, love racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want to hear from you.

Requirements

3+ years in a management or supervisory role (hospitality, fitness, sport, or recreation preferred).
Proven ability to lead, motivate, and develop teams in a fast-paced, service-led environment.
Strong organizational, operational, and problem-solving skills; detail-oriented and hands-on.
Financial acumen with comfort managing budgets, payroll, KPIs, and P&L accountability.
Familiarity with scheduling, POS, and facility management software.
Passion for customer service and community-building.
Interest or experience in racket sports (pickleball, padel, tennis, etc.).
Availability for flexible hours, including mornings, evenings, weekends, and holidays.

Nice To Haves

Podplay knowledge/experience is a bonus!

Responsibilities

Hire, train, schedule, and develop all site staff; set clear standards and expectations.
Foster a positive, inclusive, and collaborative culture rooted in Fairgrounds’ service values.
Conduct regular performance check-ins; provide ongoing coaching, recognition, and accountability.
Maintain clear internal communication and cross-functional alignment with HQ.
Serve as liaison to selected club ambassadors.
Own day-to-day operations to ensure a clean, safe, organized, and on-brand facility.
Lead daily walk-throughs; proactively resolve maintenance, safety, and service gaps.
Implement and continuously improve SOPs for opening/closing, guest services, court turnover, and incident management.
Ensure compliance with health, safety, and licensing requirements; manage incident reporting and escalations.
Act as the membership expert, taking a consultative sales approach to optimize join/retain/engage.
Own court schedules and program mix (open play, round robins, clinics, leagues, tournaments, socials).
Align programming to member needs and brand goals; collaborate with coaching staff to ensure quality.
Monitor participation, waitlists, and court utilization; iterate using feedback and data.
Ensure accurate setup in scheduling/facility systems and on-site communication (displays, signage).
Manage the location’s P&L; meet or exceed revenue, margin, and KPI targets.
Forecast, track, and report on membership, programming, court occupancy, retail, and ancillary revenue.
Process payroll accurately and on time; manage labor to plan.
Oversee retail: assortment planning, inventory controls, shrink management, and team sales coaching.
Ensure all transactions are processed accurately via POS; uphold cash-handling and audit procedures.
Drive operational efficiency and cost controls without compromising member experience
Act as the on-site face of Fairgrounds—visible, approachable, and service-obsessed.
Build relationships with members, local groups, schools, and partners to grow participation.
Address member concerns with professionalism and care; close the loop on feedback.
Track and analyze member satisfaction data (NPS/CSAT, reviews) to guide continuous improvement.