General Manager

VITAS Healthcare•Jacksonville, FL

24d

About The Position

The General Manager oversees the local functioning of corporate operational systems, develops and expands the hospice’s revenue performance and business potential, is responsible for patient and family services, and represents the company in the community. The role implements company systems, policies, and standards to support regulatory compliance and inspection readiness, including state licensure, federal certification, and accreditation requirements. It also coordinates with corporate and clinical leaders on regulatory readiness and operational guidance. The General Manager develops business relationships and negotiates contracts with community partners, vendors, healthcare organizations, and physicians. The role oversees contract implementation, hospice financial functions, admissions, and day-to-day program operations using business intelligence tools across areas such as financial management, recruitment, quality assurance, payroll, business office operations, medical staff systems, business planning, human resources, and staff development. The position has overall responsibility for hospice clinical services across home, hospital, nursing home, and other settings, including program staffing levels, patient experience, and employee recruitment, retention, and engagement. It manages the Volunteer Program and oversees volunteer, bereavement, and CAHPS performance. As the company’s community spokesperson, the General Manager manages public relations and media and social-media responses in coordination with corporate communications, and ensures complaints from patients, families, and the public are handled and resolved. Other tasks may be assigned.

Requirements

Five years of previous managerial experience.
Previous healthcare sales management experience.
Working knowledge of budget development, financial profit/loss processes, and human resources.
Ability to relate to superiors, peers, and subordinates.
Bachelor’s degree required.

Nice To Haves

Master’s degree preferred.

Responsibilities

Implement company systems, policies, and standards to ensure the hospice meets applicable regulatory requirements and is ready for inspections, surveys, and reviews.
Maintain knowledge of Medicare Conditions of Participation, applicable regulations and statutes, and company policies and procedures; keep up to date on changes in the healthcare environment and their impact on hospice operations.
Supervise compliance of administrative functions and policies with applicable regulatory agencies, including maintaining personnel records for Medicare surveys.
Coordinate survey readiness with corporate staff, the medical director, PCA and/or team manager, and admissions manager; seek guidance and support from corporate and regional resources as needed.
Negotiate contractual agreements with community partners and vendors to support favorable program outcomes.
Develop and maintain relationships with hospitals, nursing homes, physicians, and other healthcare organizations in accordance with the corporate business plan and revenue budgets.
Manage contract implementation, ensuring discharge planning and case review functions are understood, agreed to, and implemented in accordance with applicable law.
Maintain ongoing relationships with executive management at contracting entities to support effective contract operations.
Manage hospice financial functions, including monthly profit and loss statements, accounts receivable, collections, and local accounts payable processes.
Develop and maintain physician relationships, educate physicians about hospice needs, resolve complaints, provide educational services, and improve patient care services.
Supervise the admissions function through the admissions manager.
Manage day-to-day program operations using company business intelligence tools across financial management, recruitment and employment, quality assurance and improvement, payroll, admissions, business office operations, medical staff systems, business planning, human resources, and staff development.
Oversee clinical services across home, hospital, nursing home, and other settings, including staffing levels, patient experience, and employee recruitment, retention, and engagement.
Manage the Volunteer Program and ensure volunteer and bereavement program performance complies with the local work plan developed with corporate staff.
Oversee CAHPS performance to support a quality patient experience.
Serve as the company’s official spokesperson in the community; manage public relations and coordinate media requests with corporate communications.
Respond timely to social media comments as directed by the corporate office and ensure complaints from patients, families, and the public are handled and resolved.
Perform other tasks as assigned.